- Report: #374960
Complaint Review: Encore Receivable Management - Olathe Kansas
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Author Confirmed
Why?
Encore Receivable Management
400 N. Rogers Rd Olathe, 66062 Kansas, U.S.A.
Phone:
866-802-6979
Web:
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Encore Receivable Management Phone call logs show 6-10 calls a day and nearly all reps state that I may not ask them to stop calling. Olathe Kansas
2 days ago I had a very unpleasant person call me from Encore who demanded that I make a payment with him over the phone immediately or He would take me to court! I explained to him that I was unaware of the debt and to contact me by mail so I may review it and to stop calling. I further explained to him that I would contact (TheStore) to find out what this matter was about and if anything was due I would arrange it with them. He became even more coarse with me stating that I "must" only deal with him! He repeatedly 3 or 4 times cut into my questions with "Do you agree to this debt" not listening to any of my questions to him. Then further with the demand for payment or legal actions. I finally ended the conversation with I will speak with (TheStore) and hung up.
I was away from home yesterday and when I reached home my caller ID showed 7 calls from Encore! Going back over my call logs I see 6-11 calls a day for the past week! starting from 8:00am until nearly 10pm
This morning I received another 3 calls before 10am. I decided to answer the 3rd in case it was not Encore as all three calls came in an hour and a half time. I verified again that I was unaware of the debt they were trying to collect and requested them to write a notice that I may review. I was told that they could not send any letters as such! I then respectfully requested they stop calling my home/work and any other number they have like I have before and was told "NO" We will not stop and you may not ask us to because you owe us money. I explained to her by law I have that right and I would be sending notice by mail today. I was then told "That doesn't matter, we have the right to continue calling to recover our debt!"
These people are completely unprofessional in my opinion. If the first call from them hadn't started out so badly on their part I may not be writing this today but I am utterly disgusted with their approach. If I owe (TheStore) something I have no problem with paying them but out of the blue this attitude from Encore should be stopped!
Annoyed
Poughkeepsie, New York
U.S.A.
I was away from home yesterday and when I reached home my caller ID showed 7 calls from Encore! Going back over my call logs I see 6-11 calls a day for the past week! starting from 8:00am until nearly 10pm
This morning I received another 3 calls before 10am. I decided to answer the 3rd in case it was not Encore as all three calls came in an hour and a half time. I verified again that I was unaware of the debt they were trying to collect and requested them to write a notice that I may review. I was told that they could not send any letters as such! I then respectfully requested they stop calling my home/work and any other number they have like I have before and was told "NO" We will not stop and you may not ask us to because you owe us money. I explained to her by law I have that right and I would be sending notice by mail today. I was then told "That doesn't matter, we have the right to continue calling to recover our debt!"
These people are completely unprofessional in my opinion. If the first call from them hadn't started out so badly on their part I may not be writing this today but I am utterly disgusted with their approach. If I owe (TheStore) something I have no problem with paying them but out of the blue this attitude from Encore should be stopped!
Annoyed
Poughkeepsie, New York
U.S.A.
1 Updates & Rebuttals
Laurie
Haslet,Texas,
U.S.A.
You have to send the Cease Communications letter and debt validation letter
#2Consumer Suggestion
Mon, September 22, 2008
You can get templates at fair-debt-collection.com and also learn your rights. Stop answering the phone when they call, Send them the letters(Certified Mail- signature required) Work with the original creditor and demand they remove the account from collections. Pull your credit reports too.
