- Report: #147265
Complaint Review: Enhanced Services Billing - Nationwide
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Author Confirmed
Why?
Enhanced Services Billing
Nationwide, U.S.A.
Phone:
888-299-3724
Web:
N/A
Categories:
Business Rating:
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Enhanced Services Billing ripoff Fake Billing for Traveller Information Services Nationwide
I just received a bill for $14.95 through Enhanced Services Billing, Inc. for a technical assistance call to Traveller Information Services. I don't use that service, and the billing is false.
I called SBC SNET (local company) and told them about the billing. They said to handle it with them because they are required by the FCC and Department of Public Utility Control to accept ANY billing from other services regardless of whether it is true billing or not. It shows who is protecting their customers. I called (888) 299-3724 to reach ESB and was on a hold recording without any hope of talking to anyone.
Why would I use Traveller Information Service anyway when much of the information they provide is for free online.
Rich
Willimantic, Connecticut
U.S.A.
I called SBC SNET (local company) and told them about the billing. They said to handle it with them because they are required by the FCC and Department of Public Utility Control to accept ANY billing from other services regardless of whether it is true billing or not. It shows who is protecting their customers. I called (888) 299-3724 to reach ESB and was on a hold recording without any hope of talking to anyone.
Why would I use Traveller Information Service anyway when much of the information they provide is for free online.
Rich
Willimantic, Connecticut
U.S.A.
2 Updates & Rebuttals
Richard
Willimantic,Connecticut,
U.S.A.
Traveller Information Services - Nationwide
#2Author of original report
Mon, June 27, 2005
Update on 6/27/2005: The matter is settled. Even though I haven't received any reply from this company, I received a E-mail notice from the local telephone company (SBC SNET) informing me that all of the disputed charges, including this one, has been credited and I have a zero balance. _______________________ Date: Mon, 27 Jun 2005 06:35:53 -0700 (PDT) From: [email protected] To: "Richard B. Vannie" (E-mail omitted) Subject: Re: Residential: Charges on your Bill #Bill# - Sent on Sat Jun 25 00:45:16 200 Thank you for your recent email. Your account has been credited for 22.77 inc tax for the charges that you are disputing. You currently have a zero balance. If you have any questions, you can call customer service 1-800-453-7638. If this response does not address your concern, please reply directly to this email, or you may get additional information by clicking on the links below. Another option is cutting and pasting the links into your browser (see safety note below): http://sbc.com/help - Find help for your local, long distance, Internet, wireless, and satellite products and services. http://ask.sbc.com - Find answers fast to your questions about our SBC products and services. http://sbc.com/up2speed - Enroll to receive regular SBC email communications, special offers, and handy online tips. http://sbc.com/eov - To review the SBC products and services to which you've subscribed. http://sbc.com/mysbc - A single secure point of access to review, modify, manage, and pay for your services online. Additionally, you may reach us by phone. Visit http://sbc.com/contactus for a list of customer service numbers. Regards, Your SBC Customer Service Representative NOTICE Based on the information you provided, our understanding of your request, and currently available data, we have addressed your inquiry to the best of our ability. If we have not answered your question, reply directly to this email, and we will respond as quickly as possible during regular business hours. Please note that prices, terms, and conditions are subject to change, and in the event of a discrepancy, prices, terms and conditions in any applicable tariffs govern. SAFETY TIP The SBC companies care about your Internet safety. Since even familiar links can be used to misdirect and defraud, consumers should be careful when clicking directly on hyperlinks. To be sure you're being directed appropriately, copy and paste the URL into your browser. Learn more about ensuring a safe Internet experience at http://sbc.com/safety.
Richard
Willimantic,Connecticut,
U.S.A.
Update 6/24/2005 for Enhanced Services Billing ripoff Fake Billing for Traveller Information Services Nationwide
#3Author of original report
Sat, June 25, 2005
On 6/24/2005. I called the company to have the charges removed. I was told that they are removing the charges, and that it will take one month before the refund appears on the phone bill. I asked for something in writing to this effect. At this stage, I am waiting.
