- Report: #523692
Complaint Review: Enigma Software Group - Internet
Reported By:
Arthur -
Punta Gorda, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enigma Software Group
06511 Internet, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enigma Software Group Charged me more than the advertised price and included another program that I did not request. These programs never solved my problems. Internet
I attempted to buy a $29.99 program from this company, and was charged for two $40. programs. Spy Hunter never did what it was supposed to. As for the other software (Registry Medic ) , I have'nt even been able to download it.
1 Updates & Rebuttals
Enigma Software Group
Clearwater,Florida,
United States of America
Enigma Software Reply
#2UPDATE Employee
Tue, February 16, 2010
Hello Arthur and Others,
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the complaint above and in behalf of Enigma, I would like to apologize for the fact that you were not completely satisfied with our product and I would like to help you.
We have an email address that you can reply to: [email protected]. I personally read all messages from that account and I will find a suitable solution for your problem.
Addressing your concern, our website is designed so that you need to check the boxes for our affiliate products, in order to purchase them along with SpyHunter. Although, Enigma will refund your order partially or completely, at your discretion, if you either chose Registry Medic by accident or if you are not satisfied with either products.
At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.
Regards,
Alec Malaspina
Enigma Software Group USA, LLC.
