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Enterprise Car Rental ripoff of excessive car return charges ripoff Coconut Grove Florida
I was instructed to take the rental car to the Auto Drop (generic place for all car rental companies) located at the Miami Airport.
I was told that the cost of this drop-off fee would be $15.00
On my way to the Auto Drop, I noticed the actual "Enterprise Car Rental" compound, so I turned into it and talked to the intake person. I asked him that I was originally instructed to go to the generic Auto Drop and would it be okay to leave the car at Enterprise and save the $15.00? He answered yes and made a statement "why not?" "I don't know why the Enterprise Rep in Coconut Grove referred me to the Auto Drop.
When my credit card statement arrived, the original amount increased by $50.00!
I called Coconut Grove, stated my problem and they replied that it cost them $50.00 to get the car back to where it belonged. I tried to talk to Patty, the Representative who handled my transaction; however, she never made an attempt to return my call.
To make matters worse, Patty promised me a clean car and this car had stained carpets and a tell tale smell.
This incident has really made me feel like I've been taken advantage of and gives the message that Enterprise doesn't not care about its' customers.