Roger
La Verkin,#2Consumer Comment
Sat, March 23, 2013
Sorry to hear of this bad experience with Enterprise. I had a great experience with them in Las Vegas, Nevada. Maybe it's just the location and not all of Enterprise.
Romy200a
Las Vegas,#3Consumer Comment
Fri, July 04, 2008
When you sell something and make promises you should honor the promise.If you don't it's called fraud in the inducement.Used car dealer's get a bad rap because of losers like the asst.manager who cannot be man enough to honor his promises to his customer.If I was the asst .managers boss he would be looking for another job.That is the difference between professional and a jerk off.If I had to track down the idiot to get something down that should have been done in the first place,I would return the automobile and demand my money back as well as file a complaint withy corporate.
Cory
San Antonio,#4Consumer Comment
Fri, March 10, 2006
You got; 1)"an associate of Enterprise apologized profusely". 2) A check to cover the cost of repairs from Enterprise. 3) Enterprise said they would pick up the cost to R/R the defroster. 4) An associate of Enterprise agreed to call Chyrsler on your behalf to work out a solution over the warranty issue. Then you're miffed because the asst. manager didn't call you to "appologize profusely". Just how many profuse apologies do you want? I know, you want the CEO of Enterprise to apologise profusely. Do you want the CEO to come wash your car every week too?
Peter
Dalton,#5Author of original report
Fri, March 10, 2006
Shortly after I filed my rip-off report and sent the same version to Enterprise customer service I got a call from Kevin Hill, an associate of the Asst. Manager Anthony Di Giacomo. He was sent my letter from their home office and he apologized profusely for the problem, told me the problems with the car should have been taken care of before we got it and they would be sending me a check to cover the cost of the repairs. I also advised him I still had a problem with the rear defrosters and he said they would also pick-up the cost to repair it. I explained to him the Chyrsler dealer would not honor their extended warranty and he said he would call them on my behalf to work out a solution. He called me back 15 minutes later and advised me the issue had been resolved and when I went to get the defroster repaired the dealer would contact them to get paid. While I appreciate the repayment and the call to the dealer, I didn't get the apology from the Asst. Manager Anthony DiGiacomo who started the turmoil. Apparently he was "unavailable" at the time and I didn't push the issue. I received the check, the rear defroster is being replaced, and the car is fine, but if I purchase another car from them (you can't beat their pricing) I will have it thoroughly checked out before I buy it despite their "109 point quality check."