- Report: #1018617
Complaint Review: Enterprise Holdings LLC - Houston Texas
Reported By:
we'll drop you off -
Houston, Texas, United States of America
Submitted:
Updated:
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Author Confirmed
Why?
Enterprise Holdings LLC
Houston, 77090 Texas, United States of America
Phone:
Web:
erac.com
Categories:
Business Rating:
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Enterprise Holdings LLC Enterprise Leasing Business practices toward public safety Houston, Texas
As a former employer of Enterprise Holdings L.L.C. I can say this, working for many years with this company in Texas, they knew that SEVERAL of their vehicles that were being rented needed recalls and or service prior to putting customers in them.$$$$
They have always had procedures/systems in place to try and avoid this from happening, but the rental branches would overide or bypass them just to get a vehicle back on the road and figure that upon it's return they could get it fixed, if the customer did not have any problems.$$$$
It was like rolling the dice.
If a customer would complain about problems with a vehicle, they would switch them into another.
Then an employee, (porter, branch manager, manager asst.), would test drive the vehicle that the customer complained about having issues, around the block or sometimes just thru the parking lot, put it clean up and rent it to the next renter.
This happened alot.$$$$
Vehicles were not always sent to repair facilities to be checked out, the employees at the rental branches would make that decision depending how many vehicles were availible at that time. Which if you looked at the companies growth thru the years, they ran out of vehicles on several occasions because of mis calculating on forecast numbers on how many vehicles to purchase for that time, and end up seriously short. Therefor keep everything out on the road and put people in vehicles needing service so they would not rent from someone else.$$$$
I know this has happened several times in the period I was employed with them, as a vehicle in a shop hurts the monthly bonu$ structures for branch manager$, area supervisor$, and of course the companie$ bottom line. When vehicles would end up here from other states I would see the same issues with some of those also. Just a FYI
They have always had procedures/systems in place to try and avoid this from happening, but the rental branches would overide or bypass them just to get a vehicle back on the road and figure that upon it's return they could get it fixed, if the customer did not have any problems.$$$$
It was like rolling the dice.
If a customer would complain about problems with a vehicle, they would switch them into another.
Then an employee, (porter, branch manager, manager asst.), would test drive the vehicle that the customer complained about having issues, around the block or sometimes just thru the parking lot, put it clean up and rent it to the next renter.
This happened alot.$$$$
Vehicles were not always sent to repair facilities to be checked out, the employees at the rental branches would make that decision depending how many vehicles were availible at that time. Which if you looked at the companies growth thru the years, they ran out of vehicles on several occasions because of mis calculating on forecast numbers on how many vehicles to purchase for that time, and end up seriously short. Therefor keep everything out on the road and put people in vehicles needing service so they would not rent from someone else.$$$$
I know this has happened several times in the period I was employed with them, as a vehicle in a shop hurts the monthly bonu$ structures for branch manager$, area supervisor$, and of course the companie$ bottom line. When vehicles would end up here from other states I would see the same issues with some of those also. Just a FYI
