- Report: #1186561
Complaint Review: Enterprise rent-a-car. LouisvilleKY - Louisville Kentucky
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Author Confirmed
Why?
Enterprise rent-a-car. LouisvilleKY
Preston HWY Louisville, Kentucky, USA
Phone:
502-363-4422
Web:
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Enterprise rent-a-car. Louisville,Kentucky J.D Charged my debit card whatever they wanted too and when they want too Louisville Kentucky
OK. So I rented a car through this enterprise rent a car in the middle of June 2014 after a wreck that I had. My insurance paid for it for a few weeks and then I had to pay. I had to run $1.00 on my debit card for a deposit. When my insurance stopped paying they started deducting out of my bank account for the rental which I was fine with since I still had the car and using it. I have no problem paying for what I owe. Then instead of being charged daily they would charge me for a bunch of days and take money out of my account whenever they wanted without calling and asking and for whatever amount. One day they charged $200 next day $100 and then the following week another $200. That was $500 in a week I was charged and they never called and told me they were doing this. Then a few weeks later a smart a** employee buy the name JD calls me on oct 29 2014 and leaves a message that I have a balance of $80.21 on my account and I look at my bank account and he took $200 out of my account. On oct 31 2014. He calls me and leaves me a smart a** message saying I have a balance of $153.00 on my account and I need to bring the car back that night because they could not charge my debit card because it was cancelled by the bank due to suspiscious activity. Really???? How do I have an $80.21 balance you charge $200 and 2 days later I owe $153.00. That makes absolutely no science to me and they are going to get loss prevention involved. I'm so mad.
I've rented this car for 4 months now and they have been able to charge whatever they want whenever they want. They don't value me as a customer. They are a scam for more money and they are so rude. I will never use this company again and will continue to warn customers about the way they treat good customers. Minot one for writing complaints but they are ridiculous.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#2UPDATE Employee
Tue, November 04, 2014
Brooke J,
Thank you for bringing this to our attention. As customer service is of the utmost importance to us, we would like the opportunity to look into this for you. Please contact us at [email protected] with the complete details. Include the exact rental location, your contact information, rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please place reference number 141104-001467 in the subject line. We look forward to hearing from you.
Sincerely,
Carol H.
Social Monitoring Coordinator
Enterprise Rent A Car
