Enterprise Rent-A-Car
St. Louis,#2UPDATE Employee
Mon, March 25, 2013
Hello Faryal,
Thank you for bringing this to our attention . As customer service is of the utmost importance, we
would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident.
When emailing, please list Reference Number 130325-002388 in the subject line. We look forward to hearing from you.
Sincerely,
Amelia
Social Media Coordinator
Enterprise Rent A Car
Faryal
Virginia,#3Consumer Comment
Fri, March 22, 2013
I have been renting from from Enterprize for the last 15 years. I bought my current car from them in Fairfax Va. On March 5, 2013 I received a bill for damage on a car I rented that had pre existig damage. I wonder if they charge multiple customers with the same damage? Does anyone know? Please help. I don't have $983.76 to pay them for damage I did not cause.
I won't be renting or buying my cars from them anymore.
Thanks,Faryal
Claim 03549520
Enterprise Rent-A-Car
St. Louis,#4UPDATE Employee
Tue, January 29, 2013
Jose,
Thank you for your post. My name is Gillian and I am on the Social Monitoring Team for Enterprise.We would like to look into your recent rental experience. Please email [email protected] with your contact information and any additional details. In the subject line please type reference number 130129-001431.
Thank you for your time and we look forward to your email.
Gillian
Jose
Mchenry,#5Consumer Suggestion
Mon, January 28, 2013
On Jan 7 2013 I rented a car from Enterprise at DFW. The rep from Enterprise really didnt look over the car. I, however made note of certain marks and scrathes on the car and commented the same to the Enterprise employee. After driving from Dallas to Florida then back to Dallas, the car was returned to Enterprise in the same condition as it was when I picked it up. January 25th- I received a notice from Enterprise that there was damage to the car- scratches on rear bumper. Pictures don't lie...I took pictures before I left and when I returned.
brownsong
culpeper,#6Consumer Suggestion
Sun, February 07, 2010
I read an article on aarp.com about this same problem. Go to their site and type in "Ron Burley". His advice is to take pictures with a digital camera and get close shots of any dings or scraped, paying close attention to bumpers and at risk areas of the car. Then, if you are accused, remain nice and calm and do not tell them you have pictures. This way, you can get as much info from them as possible. Then, send them your "evidence". Make sure you take the pics before ever driving off the lot. Sorry about your bad experience.
SocratesAL
Auburn,#7Consumer Comment
Tue, July 21, 2009
Enterprise is GOOD at charging for prior damages to their cars. I'm sure they charge multiple customers for the same damage on a rental car. It's free money for them. It appears that there are more and more reports on this subject on ROR every day. One would do well to stay clear of Enterprise and their deceptive practices.