- Report: #1211752
Complaint Review: Enterprise rent a car - St Louis Missouri
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Author Not Confirmed
Why?
Enterprise rent a car
600 Corporate Park Dr. St Louis, 63105 Missouri, USA
Phone:
314-512-5000
Web:
enterprise.com
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Enterprise rent a car Failed to explain contract terms & wrong car rental time, dirty cars, waiting customers, Saint Louis Missouri
My complaints are about:
1. I rented cars from Toledo locations various times and interiors were dirty. One time I even needed to clean the car myself. It happened in both Alexis and Woodville locations in Toledo area.
The following incident only applied to Alexis location:
2. When I arrived Alexis location with reservation, I was told that they had to send cars from different location. I waited for 15 to 20 minutes, car showed up. However, the associates were talking on phone instead of taking care of customers first. I ended up waiting for almost 30 minutes.
3. When I was asked to sign contract, the associate failed to reveal the term about optional insurance. Fortunately I rented cars with Enterprise long enough therefore I remembered that term and questioned that agent about it. She then waived it for me.
4. She asked me I could choose a car. I reserved a full size car and she gave me a choice of a mid size car. Again I know how Enterprise defined size of cars and I questioned her about it again.
5. My true pick up time was 6:09 pm but the contract said I picked up at 5:30 pm, and there was an hourly rate charge if I returned car after 5:30 pm.
For #3, #4 and #5, I highly suspect that associate and manager from Alexis location is trying to rip off customers or charge customers more money with such practice.
For #1 and #2, they failed to show respect to customers since no customer wants to drive a dirty and trashy car (interior) in addition to being ignored by them.
I had contacted Enterprise customer service department on 2-13 and I wa told that someone from corporate office would contact me. However, no one contacts me as of today.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Rent A Car
#2UPDATE Employee
Thu, February 26, 2015
Thank you for bringing this to our attention Sam. Please send us a detailed email to [email protected] with complete details such as: contact information, reservation/rental agreement number and the exact address of the rental locations involved. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. Please reference 150226-001489. -Tatiana
