- Report: #277414
Complaint Review: Enterprise Rent A Car1 - Nashville Tennessee
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Enterprise Rent A Car1
1 Terminal Dr. Ste 320, Nashville, Tn. 37214-4110 Nashville, 37214-4110 Tennessee, U.S.A.
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Enterprise Rent A Car Enterprise Rent a Car - Ruined Vacation - Deceptive & Liars - Enterprise Rent a car Nashville Tennessee
My wife and I have just recently returned from vacation. On this vacation we rented a car from Enterprise Rent-A-Car for seven days. I have done business with Enterprise Rent-A-Car for several years. I have bought at least 2 cars from you and in both cases had a great experience. In years past, Ive traveled for business and again rented from Enterprise and had pleasant experiences with your company.
We were flying from Oklahoma City to Nashville, Tenn. At the airport we had arranged to rent a luxury car from Enterprise Rent-A-Car. A little more than a month ago I went to the internet, to your website to rent a Luxury Car.........A Cadillac CTS or a Lincoln Town Car, preferably the Cadillac CTS. Again, we went to the web site, we put in the dates, where and when we wanted to pick up the Cadillac CTS, you quoted us a price, you assured us that we would rent either a Cadillac CTS or a Lincoln Town Car. But to be sure we called the Nashville Airport Enterprise Rent-A-Car desk and inquired to the availability of the Cadillac CTS or the Lincoln Town Car. We were told that the Cadillac and the Lincoln were in stock and available at the time of our arrival at 3:00 p.m. on September 13, 2007 for the price quoted on the internet since we had reserved and confirmed with a credit card.
We arrived on time, we went to the rental desk only to find that there was no Cadillac CTS, there was no Lincoln Town Car as promised, but there is a Buick. The Buick which we did not order, which is not a Luxury Car, BUT, your Company charged me for a luxury car that I did not receive. Plus there were charges on my bill that were not presented to me when I made my reservations on the internet, such as: Concession Recovery Fee of 9.25% = $34.40 and a Tn. Rental Surcharge of 3% = $12.20. As members of AARP, these hidden charges mean a lot to our family.
I followed your rules but you and your company did not. My wife and I are very upset, we had looked forward to driving the Cadillac CTS or the Lincoln Town Car to the North Carolina Coast to see our daughter and grandson.
My wife has chronic back pain and we thought we could rent a luxury car that would help her back pain and still allow us to drive through North Carolina and see all of the wonderful sights without too much back pain.
What are we to do with you, we travel at least once or twice a year and we need a reliable Car Rental Company. For instance, next May we are traveling to Washington DC to visit. We are going to fly to Pittsburgh, and drive through Gettysburg to Washington D.C.
Can you fix this? I believe that you can. I've read your bio, 'you've learned the business from the ground up.' And you know that you can not promise a product that you can not produce. You can not give me a quoted price and then later add taxes and surcharges. Finally, if I did not care about your company, I would have kept walking and you would have just lost a customer and never knew why. I am giving you the benefit of telling you why I will not be a customer again, if you can not convince me otherwise.
Thank you for your time,
Paul and Darla
Paul
Yukon, Oklahoma
U.S.A.
We were flying from Oklahoma City to Nashville, Tenn. At the airport we had arranged to rent a luxury car from Enterprise Rent-A-Car. A little more than a month ago I went to the internet, to your website to rent a Luxury Car.........A Cadillac CTS or a Lincoln Town Car, preferably the Cadillac CTS. Again, we went to the web site, we put in the dates, where and when we wanted to pick up the Cadillac CTS, you quoted us a price, you assured us that we would rent either a Cadillac CTS or a Lincoln Town Car. But to be sure we called the Nashville Airport Enterprise Rent-A-Car desk and inquired to the availability of the Cadillac CTS or the Lincoln Town Car. We were told that the Cadillac and the Lincoln were in stock and available at the time of our arrival at 3:00 p.m. on September 13, 2007 for the price quoted on the internet since we had reserved and confirmed with a credit card.
We arrived on time, we went to the rental desk only to find that there was no Cadillac CTS, there was no Lincoln Town Car as promised, but there is a Buick. The Buick which we did not order, which is not a Luxury Car, BUT, your Company charged me for a luxury car that I did not receive. Plus there were charges on my bill that were not presented to me when I made my reservations on the internet, such as: Concession Recovery Fee of 9.25% = $34.40 and a Tn. Rental Surcharge of 3% = $12.20. As members of AARP, these hidden charges mean a lot to our family.
I followed your rules but you and your company did not. My wife and I are very upset, we had looked forward to driving the Cadillac CTS or the Lincoln Town Car to the North Carolina Coast to see our daughter and grandson.
My wife has chronic back pain and we thought we could rent a luxury car that would help her back pain and still allow us to drive through North Carolina and see all of the wonderful sights without too much back pain.
What are we to do with you, we travel at least once or twice a year and we need a reliable Car Rental Company. For instance, next May we are traveling to Washington DC to visit. We are going to fly to Pittsburgh, and drive through Gettysburg to Washington D.C.
Can you fix this? I believe that you can. I've read your bio, 'you've learned the business from the ground up.' And you know that you can not promise a product that you can not produce. You can not give me a quoted price and then later add taxes and surcharges. Finally, if I did not care about your company, I would have kept walking and you would have just lost a customer and never knew why. I am giving you the benefit of telling you why I will not be a customer again, if you can not convince me otherwise.
Thank you for your time,
Paul and Darla
Paul
Yukon, Oklahoma
U.S.A.
5 Updates & Rebuttals
Consumerreporter
United States of AmericaVehicle avalibility.
#2REBUTTAL Individual responds
Sun, January 15, 2012
Car rentals are on a first come-first serve basis. And DO NOT guarantee specific model vehicle. A Buick is a very luxurious car (I prefer the new gen Chrysler 300 myself.... Insanely comfortable)
You get what they have on the lot. End of story. They gave you choices, otherwise walk to a different rental desk.
Paul
Yukon,Oklahoma,
U.S.A.
I have filed a complaint
#3Author of original report
Sun, October 07, 2007
Thank you for your comments. I sent a letter to the CEO of Enterprise on 21 September and as of this date, no one has called me or written me a explanation. I am having a problem finding their Corporate Complaint department information. Thanks again, Paul
Robert
Irvine,California,
U.S.A.
Read the Fine Print
#4Consumer Suggestion
Sun, October 07, 2007
If you look at the web site when you rent a car it lists the car types but also says "or similar". This means that you may not get one of those specific cars. I rent from Enterprise several times a year. I always get the car in the correct class, but can not remember a time I have ever gotten one of the cars they list. There is one major company that actually does guarantee the actual car make and model. You will just have to do a search of the major ones you can think of Now, you have to find out what luxury means for enterprise. That usually means things like leather seats and premium sound systems. If your car was not what you would consider premium you need to contact their corporate headquarters and register a complaint. As for the extra fees. You will also notice on your reservation that it says something to the effect of "Additional surcharge or local taxes may apply", that is the amount listed may not list all of the taxes.
Paul
Yukon,Oklahoma,
U.S.A.
Additional comments
#5Author of original report
Sat, October 06, 2007
I initialy made the reservations via the internet. On the Internet, Enterprise web site, Enterprise list's their luxury cars at each Rental site, in this case the Nashville Airport lists as their luxury car's as either the Cadillac CTS or the Lincoln Town car. That is why I am so upset overthis. Thank you for your comments. Paul
Atlanta Guy
Atlanta,Georgia,
U.S.A.
Enterprise
#6UPDATE EX-employee responds
Sat, October 06, 2007
Enterprise ? Reliable ? What a joke !! They even say in their commercials that they DO NOT guarantee any specific make or model of car. You take what they have on hand. Of course, over the phone they'll promise you anything in order to get you into their office. Then you're stuck, unless they just happen to have the car you want on the lot. Believe me, this seldom happens. You'll be MUCH better off going with (((competitor's name redacted))). sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
