Megan
Indianapolis,#2Consumer Comment
Sun, November 06, 2005
YOU SAID - Mind you, I don't believe that these people are necessarily horrible because I personally felt them to be kind and sincere co-workers but do not believe that their great attitudes will be able to hold up the fort much longer and did not believe that I wanted to be one of the people that went down with it. I have 2 problems with this statement. First: you don't believe they are horrible people? You felt they were kind and sincere? Kind and sincere people return phone calls, horrible people do not. I have called and left messages 27 times and have not gotten a single call back. Second: Their great attitudes will not hold up? GREAT ATTITUDES??? When I called on Friday, I was put on hold for 20 minutes! Then, I was told that Keitha would call me back before the end of the day. Well, it's Sunday and guess what! No Keitha! This company is a complete and total scam. Every single person who works/scams from there needs to be charged and convicted of fraud and thrown in prison. But first, they deserve to have there money scammed from them like they have done to so many other people. The money the company owes should come out of all of their pockets because they had to know what was going on.
Michelle
Lewisville,#3UPDATE EX-employee responds
Fri, November 04, 2005
Although the company has led me to raise an eyebrow or two, I can safely say that NOW would be the time to call their number and fax in your bank statement saying that the transaction had been administered. As long as you either, A)mailed in the back of the receipt (the "refund" slip) within the 3 day period that allows you jurisdiction to receive a refund after purchase or B)have not receieved a single issue of any magazine you subscribed to within the 120 day period they are alloted to leave you waiting, you are eligible for a refund. What they'll tell you as soon as you call will be to either fax them your bankstatement along with the receipt you received from them (IT IS HIGHLY IMPORTANT THAT YOU HAVE THIS RECEIPT OR ELSE THERE IS ABSOLUTELY NO WAY YOU WILL RECEIVE A REFUND DUE TO LACK OF PROOF) or mail in a COPY of the receipt and bank statement (please do not include any personal information that could leave bank account numbers or ss numbers for their taking) and as long as you hassle, which shouldn't even have to be a measure you have to take, you will receive your refund. Probably not within the 10 business day period they say you will get it, but i'm thinking within 2 weeks or so. Reason being, since serious federal issues are beginning to arise, they are attempting to be as reputable as possible and will be assisting those for the short while that they feel threatened. Mind you, I don't believe that these people are necessarily horrible because I personally felt them to be kind and sincere co-workers but do not believe that their great attitudes will be able to hold up the fort much longer and did not believe that I wanted to be one of the people that went down with it. Please understand that they are trying...at least for the meantime, to help the customers that those agents (who are not employed by EEA, Inc. but are actually self-represented salespeople) have harrassed and swindled, and only deal with the processing and such. I may be making an ignorant, naive statement but for now, this is my belief and I'm sticking to it. I hope this works for you.