Complaint Review: Envisage - Internet

Letter to Envisage:

....." I received 2 items from you today.  I remember STARTING to have the free ones sent to me, but something happened to the computer screen, it disappeared, and to my understanding, the transaction did not take place.  I was surprised when I received it today.  There was no form included, the brand name, I had to hunt for and finally found this site.  I did not receive an opportunity to review any obligations attached to this offer, other then paying for shipping.  I was concerned that there may have been a notice stating that my account would automatically be charged monthly for future shipments.  I do NOT want something like that to happen.  I do not know if it will work and how much the regular price will be.  Please send me the form that reveals what obligations are automatic when I accept the first free trial offer.  If I do not receive an explanation with the option to cancel future shipments, I will dispute any charges that may appear on my credit card and send back the items unopened.  I like to know if it is going to work for me and then how much the product is.  This helps me decide if I want to continue with it, instead of it being part of your offer/obligations that I did not view.".....

Later I have found out that it was NOT free, it was the first 2 weeks and if I did not contact them and stop it, I would be charged for the 2 items.  I found this out because my credit card called with a fraud alert with a charge from Great Britain, 1 for $103 from Natural Cares, and the other for $109 from Skin Product.  I told them I did not know who they were and they froze my card.  I later found out, disputed the charges. 

In talking to the company, they were very rude and aggressive.  They told me I received an email.  I said I did not.  Later I found it in spam or it was buried.  I did not know who they were.  I said the offer disappeared from the screen before I could see the terms or conditions of their contract.  I assumed it did not complete until I received the items in the mail.  I used them only once, maybe twice in a 3 week period.  I was stunned to find out they were NOT free.  

They then started to say they would give me a 10% credit, then 20% them 30% and I would have to pay to send them back.  then I think it went up to a 50 and 70% credit. I got livid and said no, it was a matter of principle now.  They could send me a label and they could pay for the return postage.  I was having my credit card reverse the charges.  They changed my credit card number to do so.  That was a hassle.  

Then in another week, I see the credit card has now reversed the credit and is charging me again.  They emailed me a notice of a form Envisage sent to them.  I could not read it, it the attachment was not clear so not sure what it said.  They said since I gave them my card number, I had to honor the agreement.  I said, even though the computer cut out and I never saw the terms/conditions of their contract and assumed it had aborted?  Now I am really upset.  They said I would have to call Envisage.

I called Envisage and they say there is nothing they can do for me.  They had already offered me 100% credit and I refused.  I said no, he kept jerking me around and changing the percentage of a refund/credit that they would allow, but it was not 100%!  Why would I not take that?  They did have accents and were hard to understand.  The man was just nasty, we argued pretty intensely, I was so mad.  He kept talking over me and did not care that the computer had cut out.  

I know to look for the little “stipulations” they love to put in small print about sending future products.  I never saw it because the screen cut out.  I also would not pay that kind of money for 2 products. 

I am now in the process of stopping 3 cards with Citibank since they are going with a 1 time merchant as opposed to an excellent customer they have had for 10 years.  I am just stunned and this has been a horrible experience.  I now wonder if they have the screen cut out like that so you won’t see the terms and think the transaction did not complete.  Egg whites, 2 coats under the eyes will take care of bags. 

I am glad to find someone with a site, enabling us to vent and maybe do something about companies like this.  I have warned people on Facebook and I intend to run the products on Ebay for the opportunity to expose the tactics of this corrupt company.  It is now a matter of principle.