Complaint Review: ESBI - Teaneck New Jersey

I just checked my phone bill for this month and there were two charges from this company for $14.95 each.  I have ordered nothing and have responded to no ads from my email.  I immediately called the company and didn't even ask for a refund before they offered one to me.  That told me that they must get a LOT of complaint calls.  After the fastest "account check" I have ever experienced, she told me that while they normally didn't give refunds, since customer service is so important to them (haha!), that I'd be getting the charges reversed on my bill sometime in the next couple of billing cycles. 

Scrutinize each and every bill from now on, if you don't already.

ATT told me that they are not allowed by law to block these 3rd party charges. We need to flood the FCC with letters or emails as the regulate these charges from 3rd parties. We as consumers have little else we can do to stop this only calling the billing companies each and every month these charges occur, but be sure to watch you bill each month regardless.

ATT EMPLOYEE appleton Wi Hey This is what is happening..Imagine this charge is on your Credit Card bill...You cant call the Credit Card company about the charge. You have to call the company that is charging you the charge that shouldnt be there. "Right" RIGHT ATT like many other local service providers ....HAVE to bill for many other companies whether the charge is legitimate or not. ATT gets these charges masked they look like @@@ 8.95 to us as a representative. The reason is they dont belong to use as charges and we cant see the charge whether it was a good or bad charge. So you as a customer needs to look at the bill we send and to dispute the charge that does not belong to you. BE A GOOD CONSUMER Read your bill and dispute charges that dont belong to you. Call the ESBI OAN and etc and tell them these dont belong to them...

I too complained about 'Email Discounts, LLC' charging me $14.95 on my AT&T bill. But then I remembered something....my wife was entering online contests to win concert tickets, furniture shopping sprees, a room full of child furniture, etc etc. Well, guess what? When you enter those contests there is some 'FINE PRINT' that goes along with that 'click' that enters you in the drawing----and the fine print allows them to charge you $14.95 when you click that button to enter the drawing. DO NOT ENTER FREE ONLINE GIVEAWAYS OR DRAWINGS! BE HAPPY WITH WHAT YOU HAVE IN LIFE RIGHT NOW. GET A SHORT TERM JOB ON THE SIDE, EARN THE MONEY, AND BUY THE FURNITURE FOR YOU CHILD'S ROOM, THE CONCERT TICKETS, THE JET-SKI ETC. If you remember what drawings/giveaways you entered, I am almost certain you can go back to that web-page and track down the 'fine print' you missed the first time..... It's like being a child all over again.... small children will grab at the first shiny & feathery thing they see-----then when they find out there's a 'hook' in it, it's too late.

We are happy to answer any questions or address any concerns you may have regarding Email Discounts. You can call our Customer Care at 800-410-5781.

Dear Customer, Unfortunately the information you have provided is not sufficient for us to assist you. Please contact our Customer Service Department at 1-800-410-5781 we will be happy to assist you. We are open 24/7. We sincerely apologize for any inconvenience or misunderstanding and look forward to helping you resolve this matter to your satisfaction. Regards, Virginia, Director Of Customer Service Email Discounts Plantation, Florida U.S.A.