- Report: #727417
Complaint Review: Every Floor - Dania Florida
Reported By:
33133 -
Miami, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Every Floor
1900 Tiger Tail Blvd, Dania, FL Dania, 33004 Florida, United States of America
Phone:
1-888-252-2621
Web:
everyfloor.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Every Floor everyfloor.com Credit Card Fraud!!! Dania, Florida
I ordered backsplash tile from EveryFloor (website everyfloor.com) from their brick and mortar showroom located at 1900 Tigertail Blvd in Dania, FL in April 2011. I paid extra to have the product delivered to my address in Miami. After the 5-7 processing and shipping days had passed, I had not yet received my tiles. Spoke with Julio and was told that it would be delivered within a few more days. A few more days passed and I still did not receive my tile. After another phone call, he told me that it would be delivered in exactly 2 more days. After 2 more days, product was still not delivered. When I asked to speak with the owner, the request was refused and I was hung up on. After multiple phone call attempts, my calls go straight to voicemail. Even my bank attempted to contact the company without success. I still have no tiles and have no way of contacting the owner now for a refund. Fortunately, my bank will reimburse me for the purchase. However, it will not cost me significantly more to purchase and install the same tile. Because they took my credit card info, charged me for the product and never delivered, this is classified as credit card fraud. I made my purchase at this store because of the low price that they advertised on their website. Only now do I realize that I was bated. If any one has any information on the owner/company and have a similar experience, please share.
1 Updates & Rebuttals
33133
Miami,Florida,
United States of America
EveryFloor Update
#2Author of original report
Wed, May 11, 2011
After posting the complaint, I made another attempt to contact the company. This time someone picked up. When I explained that I had been waiting days for my tiles and that I was unable to reach anyone at the company other than Julio who was apathetic to my earlier concerns, she investigated. She told me that the reason for my not having received my tiles was that the order was entered incorrectly into the system. Somehow, my address was entered as a commercial rather than a residential address which resulted in my tiles never being processed and delivered. Apparently, this was something Julio was not aware of. However, when I questioned why Julio never informed a supervisor or the owner as I had requested, no answer was provided.
Any way, this time I was told that the item would be delivered the following day and they eventually had the tiles delivered the following day. Unfortunately, this caused so much headache and frustration. No offer was made for the error that they caused.
At the end, even though I was able to purchase my backsplash tile at the best price here, it was at the expense of lost time and bad service. My recommendation would be that if you buy from this store, I would only buy it if you are able to pick up the tile in person at the time of purchase. I would not pay for product until you have it in your possession.
