- Report: #129919
Complaint Review: EVERY MOVE YOU MAKE INC. - RALEIGH North Carolina
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Author Confirmed
Why?
EVERY MOVE YOU MAKE INC.
3317 PHILMONT DRIVE RALEIGH, 27615 North Carolina, U.S.A.
Phone:
919-518 1993
Web:
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EVERY MOVE YOU MAKE WARNING Unprofessional Damaged Property & Refused to Reimburse Moving Ripoff RALEIGH North Carolina
WARNING Unprofessional Damaged Property & Refused to Reimburse Lied to BBB
Sold my house. Contracted company to move my household belongings from NC to Florida in June, 2004.
Owner/Manager came to my house and did estimate. Moving day- the truck was too small. Owner underestimated. Owner promised a smaller truck would pick and deliver the rest the next morning (Saturday). I drove down to Florida. Two days later the house's new owner tells me my stuff is still there. Called company- Owner's wife apologizes- they forgot. A week later, the truck arrives in Florida with the rest of my stuff- at 11:00 pm!!! Driver unwraps antique table- the leg falls off- it's broken beyond repair. Boxes are missing. One box is new owner's garbage! Other damages. I paid extra $150.00 for insurance. Driver says ask Owner for claim form. For 3 months I call, fax, and write asking for claim form- I'm ignored. I send them a detailed list of broken and missing items and estimate for damages- $285.00. That's ignored. I contact BBB, file a complaint. They answer immediately!- with a full three page protest letter full of lies and things that had nothing to do with the move. Say I didn't contact them within the time limit. BBB says I can go to arbitration- more hassle.
This is a small, family owned company that is less than two years old and already has two complaints filed against them.
BEWARE!!!!
Lauren
Jacksonville, Florida
U.S.A.
Sold my house. Contracted company to move my household belongings from NC to Florida in June, 2004.
Owner/Manager came to my house and did estimate. Moving day- the truck was too small. Owner underestimated. Owner promised a smaller truck would pick and deliver the rest the next morning (Saturday). I drove down to Florida. Two days later the house's new owner tells me my stuff is still there. Called company- Owner's wife apologizes- they forgot. A week later, the truck arrives in Florida with the rest of my stuff- at 11:00 pm!!! Driver unwraps antique table- the leg falls off- it's broken beyond repair. Boxes are missing. One box is new owner's garbage! Other damages. I paid extra $150.00 for insurance. Driver says ask Owner for claim form. For 3 months I call, fax, and write asking for claim form- I'm ignored. I send them a detailed list of broken and missing items and estimate for damages- $285.00. That's ignored. I contact BBB, file a complaint. They answer immediately!- with a full three page protest letter full of lies and things that had nothing to do with the move. Say I didn't contact them within the time limit. BBB says I can go to arbitration- more hassle.
This is a small, family owned company that is less than two years old and already has two complaints filed against them.
BEWARE!!!!
Lauren
Jacksonville, Florida
U.S.A.
1 Updates & Rebuttals
Sharon
Alexandria,Virginia,
U.S.A.
When was your move?
#2Consumer Suggestion
Fri, February 04, 2005
Lauren, was your move done before June 22? If so, they didn't have a license. They had their license revoked on April 5, 2004, and got it back in June, 2004. Have you yet called the DOT? 1-888-DOT-SAFT. File a complaint. Their DOT number is 1116006. If you find out your move was completed during the revocation, file another BBB complaint. They made you miss the 90 day window for filing claims.
