- Report: #1101474
Complaint Review: evilcontrollers.com - Select State/Province
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evilcontrollers.com
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evilcontrollers.com Fraudsters ! - price doesn't include tax of your country Internet
Weeks after receiving my controller - I received a further bill for almost 25% of the purchase price. EVIL controllers just said said they aren't interested as they have no control over local texes. They refused to advise me on how to obtain a refund - and refused to provide a postal address Avoid this company at all costs
1 Updates & Rebuttals
Amanda O''Halloran
Tempe,Arizona,
Evil Controllers
#2UPDATE Employee
Fri, November 22, 2013
Mr. Rollanson,
Thank you for your time today. Again I apoloize for the confusion. As with any international country we do not have control over the Customs, duty, or Vat. We do declare the package at a minimal amount for insurance purposes. All of this informaiton is listed on our site, and we are forthcoming of any and all shipping information, so that our customer are fully aware and there are no unexpected surprises. Our agent was right of informing you that our return policy is 7 days from the day you receive the controller. This is our standard policy. We do understand that every instance is different and do try to go above and beyond to resolve any issues that might arise. As a courtesy we have covered the import taxes that you have inccurred. Again I apologize for this inconvenience and do hope that you continue to be a valued customer of Evil Controllers. If you have any or questions please contact me directly at [email protected].
Thank you,
Amanda
Amanda O'Halloran
Director of Operations
Evil Controllers
