- Report: #1234534
Complaint Review: Evoluction BankCard - Hewlett New York
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Author Confirmed
Why?
Evoluction BankCard
1465 Broadway Hewlett, 11557 New York, USA
Phone:
8887508472
Web:
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Evolution BankCard Lied from the beginning Hewlett New York
They lied to me and misrepresented their service from the very beginning of our association.
I registered for their service at the beginning of Sept, 2104. My account was not “verified” by their business office until January 2015 and I was not able to use their service until January, but I was charged a monthly fee every month from Sept onwards. The referral bonus still has not been credited to the person who referred me.
I called to find out what was going on at the beginning of April, when I saw the $178.17 debit from my account. It was only at that point I was told all information about my account and the fees being charged had been sent to an email account I do not own and have no access to. I cancelled my account then and there.
I took everything to do with Evolution Bankcard and threw it in the dustbin, thanking my lucky stars I was no longer using their service. Imagine my surprise when I recognised the ID code in a debit from my account for $21.95 on June 2. When I called to inquire, I was informed I would have to return the swipe terminal, otherwise I would keep being debited and my account would not be closed, which is extortion.
I told the young man I do not have the terminal, I threw everything away, and that I wanted to speak with a supervisor. His response was that there was no supervisor free to talk to me. When I insisted I needed to talk to a supervisor, he transferred me to a voice mail for Donald Lao. The message said I would be contacted within 24 hours. I have heard nothing, no phone calls, no messages, no texts or emails.
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I was not allowed to speak with a supervisor, or given the option of waiting til they finished their call.
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When I registered for their service, I was not told about fees, they were hidden from me.
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They did not check with me about any email address. I have one and one only, and have had for years.
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I was not offered an option of email or paper statements.
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They sent information about my account to an email I do not own and have no access to, which is a clear abrogation of the laws regarding transmission of confidential financial information.
Sept 3, 2014 - $15.00 (monthly fee)
Oct 2, 2014 - $15.00 (monthly fee)
Nov 4, 2014 - $15.00 (monthly fee)
Dec 2, 2014 - $114.00 (monthly fee + minimum transaction fee)
Jan 1, 2015 - $15.00 (monthly fee)
Feb 2, 2015 - $15.00 (monthly fee)
Mar 3, 2015 - $15.00 (monthly fee)
Mar 13, 2015 + $153.74 (client payment)
Apr 2, 2015 - $178.17 (monthly fee, minimum transaction fee fee, security upgrade fee)
May 4, 2015 + $102.50 (partial reimbursement of fees)
Jun 6, 2015 - $21.95 (monthly fee)
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- $404.12 + $256.24
