- Report: #1112424
Complaint Review: Evolution Bankcard - Nationwide
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Author Not Confirmed
Why?
Evolution Bankcard
Nationwide, USA
Phone:
888-750-8472
Web:
http://www.evolutionbankcard.com
Categories:
Business Rating:
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Evolution Bankcard EVO Merchant Services Canceled service during discussion before contract was completed, being charged monthly can not cancel Nationwide
Placed call for credit card services mid October. Realized after several discussions over a couple days between John Lane, sales and the underwriters that this company is lacking process and I told the sales guy with email and phone discussion that I did not want to continue with the contract. He sent me a cancelation form which I submitted back to him and their customer service department.
The original request that I submitted was on 10/152013 and the cancelation was completed and sent on 10/17/2013. I never received any completed contract documents, only the request submission, so assumed all was canceled and filed the paperwork as lessons learned. When my November bank statement arrived in early December I noticed two $19.95 charges on the same day/time in November, so inquired with my bank and was told this was from EVO Merchant Services.
I immediately checked my online statement for December and found 2 more for $118.95 each. Since this is a business account, the ACH rules prevented me from disputing either of these since they were older then 48 hours. I contacted Merchant Services and was told that I actually had 2 accounts open and they had never received any cancelation in October. I resent the same email from October in December and was told that all transactions would be reimbursed, which did not occur.
I called today, 1/2/2014 and was told that my refunds were not processed and that only one account had been canceled and the other was still active, so am expecting additonal charges in January, however will catch and stop them within the 48 hour ACH window. They have direct access to my business checking account and are pulling monies out even though the account was canceled before it was initiated and a second account was also established which they claim I never canceled, even though all my emails made it completely clear I was dissatisfied with their onboarding process and never used their services nor thought I had a valid contract.
In the call today, I asked to speak with a decision maker and was forwarded to a voice mailbox. I also sent a note directly to John Lane the sales guy and underwriting asking them to respond letting me know that this business was really legit and I've received nothing. I'm being faced with canceling a business checking account that I established in 1982, but am worried that if they try to pull monies and get a response that the account is closed, I'll be liable for bogus bank charges and then reported to the credit bureau. This has been the worst business experience in my 60 years of life. Any help and/or advice you can offer would be greatly appreciated.
Scott, Cary, NC
