- Report: #1469601
Complaint Review: Expedia -
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Author Not Confirmed
Why?
Expedia
United States
Web:
Www.expedia.com
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Expedia Rewards program scam Internet
We travel a lot. We went to SE Asia for three months and booked almost exclusively through Expedia. We made our travel plans as we went. We had easily over $15,000 and 20+ nights booked through them. We come back to the US, and we decide to book a 3 week trip out west. We figure we have to have enough points for a few free hotel stays. I logged into my account, and there is nothing there. I spent several hours compiling all of our stays/dates/cost and call customer service. I am informed that because I booked through Expedia while I was in Thailand, Indonesia, Malaysia, and Cambodia that I would have to call the Expedia division in each country to get the points credited. WHAT? An international company as large as Expedia can’t figure out how to track rewards in different countries even though they are a travel company operating in all of those countries? Expedia is going to put the burden (and expense of making international calls to each of their operating countries) on their customers instead of helping resolve the issues themselves??
I then emailed customer support and never heard back from them. If you travel internationally and make plans in country, buyer beware. An aside ... on the trip out west, we booked through Expedia because the rate was that much cheaper. We were also getting in very late after a long day of hiking/driving. We wanted to make sure we had a confirmed reservation. When we got to the hotel, the credit card was declined (the Expedia card). It took us almost 2 hours of being on the phone with Expedia. We finally cancelled the reservation and just paid for the room directly. We then had 2 room charges on our credit card until the cancellation credit was processed (which took several days). We didn’t get to our room until around 1:30 am. That was the last straw. I will never use Expedia again!
