- Report: #326425
Complaint Review: Expedia.com - Internet
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Author Confirmed
Why?
Expedia.com
expedia.com Internet, U.S.A.
Phone:
800-397-3342
Web:
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Expedia.com Ripped me off by lying to me Internet
On April 14, 2007 my husband and I booked a trip to Miami using expedia.com. In November my husband and I separated and I did not go on the trip which was scheduled for December. My husband called to find out what we could do about the ticket and a Customer Service agent issued us a "voucher", complete with confirmation number, saying that we had to book a new trip by April 14, 2008.
On March 18, 2008 I called expedia.com to confirm that I had correct information. At first the gentleman that I spoke with said no, that I actually had to take the trip by April 14, 2008, but then he put me on hold to confirm this, and when he returned he said that I was right - that I only had to book the trip by April 14, 2008.
On April 8, 2008 I went online and built my itinerary for my new trip. When it came time to pay for the trip there was nowhere to put the voucher number that I had been given so I called Customer Service. That's when the nightmare began - throughout the week I spent over five hours on hold. I was passed from agent to agent, from supervisor to supervisor. I received emails in broken English saying that my issue had been resolved and that I only needed to call in and give my case number to learn of my resolution - it took me three 90 minute long phone calls to finally realize this was untrue - every time I called in, the agent said there was nothing noted on my account about a resolution.
At one point in time I emailed expedia.com while on hold and they emailed back saying that they were in the process of noting my account if I could just hold on a little longer - after 1 hour and 55 minutes I gave up.
I should note that each customer service agent saw on my account that I had, in fact, been given the incorrect information by two of their agents telling me that I only had to book the trip before April 14th, but this did not change things. They continued to apologize and put me on hold.
Heidi
Ocean City, Maryland
U.S.A.
On March 18, 2008 I called expedia.com to confirm that I had correct information. At first the gentleman that I spoke with said no, that I actually had to take the trip by April 14, 2008, but then he put me on hold to confirm this, and when he returned he said that I was right - that I only had to book the trip by April 14, 2008.
On April 8, 2008 I went online and built my itinerary for my new trip. When it came time to pay for the trip there was nowhere to put the voucher number that I had been given so I called Customer Service. That's when the nightmare began - throughout the week I spent over five hours on hold. I was passed from agent to agent, from supervisor to supervisor. I received emails in broken English saying that my issue had been resolved and that I only needed to call in and give my case number to learn of my resolution - it took me three 90 minute long phone calls to finally realize this was untrue - every time I called in, the agent said there was nothing noted on my account about a resolution.
At one point in time I emailed expedia.com while on hold and they emailed back saying that they were in the process of noting my account if I could just hold on a little longer - after 1 hour and 55 minutes I gave up.
I should note that each customer service agent saw on my account that I had, in fact, been given the incorrect information by two of their agents telling me that I only had to book the trip before April 14th, but this did not change things. They continued to apologize and put me on hold.
Heidi
Ocean City, Maryland
U.S.A.
