Shivani
Gulph Mills,#2Consumer Comment
Tue, January 06, 2004
On October 2, 2003 I ordered a BOOH523 Glass canopy Island vent hood and paid $1274 that included shipping charges of $89. I was told that it was 2-3 weeks for delivery. Candice sent me a order confirmation; confirming a date of 10/27/2003. I spoke with her immediately and she confirmed that it was how they needed to do it, for paperwork only; she assured me that the order will be received before 10/27. On 10/21 I spoke with Candice again, she assured me that I should receive it by 10/27 and not worry. Since that is what was stated as delivery date; they are stilling within the timeframe that they promised. On 10/28/2003 I spoke with Eric and tried to find out the status for the order. They had not received it from Italy, he could give me no idea about possible delivery, no guarantees could be made. I cancelled the order with him, he said I would be given a full refund; the paperwor will be given to billing department. Thereafter I have called Explorer Appliances on a daily basis to speak with Karen in Billing or Paul (owner). Left multiple messages, nobody calls back or e-mails. On 11/19 on inquiring with Candice, I was told by that they had a shipment in the next week with BOOH523. I re-instated the order. Every week the delivery of this shipment was postponed, finally no BOOH523 was on the shipment. I again cancelled the order on 12/18/2003. I have tried to speak with Karen in Billing but get her voicemail constantly. Both Eric and Candice continue to be impatient and rude. They are the front runners to the scam and are totally unphased by the hardships people face to make large payment as such for these appliances. And Karen & Paul may not exist. I hope they do right and refund the amount.