- Report: #1459672
Complaint Review: Expo Motorcars Houston - Houston Texas
Reported By:
Janet -
Colorado Springs, CO, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Expo Motorcars Houston
7620 Bellaire Blvd Houston, 77060 Texas, United States
Phone:
281-272-9999
Web:
http://expomc.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Expo Motorcars Houston ExpoMotors They cancelled the sale, but did not return my deposit Houston Texas
I chose a car online, sent $1000 deposit, and began signing forms. One of the forms was a warranty for $295 to clean any stain from the inside and fix paint on the outside for a year. I live nowhere near Houston, and told them I was not interested in this warranty, and to please send me an update invoice without it. The form itself said "the purchase of this product is not required as a condition to obtain financing or to purchase or lease your vehicle." Then they told me it was mandatory, they couldn't remove it, and if I didn't accept it, then the deal was off. So, I wasn't going to sign and say I chose this warranty voluntarily, so the deal was off, the manager decided the next day. A week later, I still didn't have my deposit back. When I inquired, they said they never ran my credit card. I sent them a screenshot of the transaction on my card. So they said oops, and sent me a photo of a bogus receipt saying they reimbursed my card. It never showed up. Two weeks after the manager dropped the sale, I had to contact my credit card bank to dispute the charge, and explained the whole story. It took contacting the bank to get my $1000 back for a car they refused to sell me since I didn't want their "optional" warranty. Stay far away.
