Mis-Treated Customer
#2Consumer Comment
Sun, April 07, 2013
EVERYONE BE SURE
TO REPORT THEM TO:
- Protectyourmove.gov.
- Nevada Dept. of Business and Industry (nta.nv.gov)
- Las Vegas Attorney General at: http://ag.nv.gov/uploadedFiles/agnvgov/Content/Complaints/GeneralComplaintformLVAG.pdf
- Better Business Bureau
I think Express Vanline is about to change names again. They have changed names many times before to
avoid issues for at least 10 years now. All their companies addresses and numbers
intermingle.
Known addresses are:
3111 S Valley View Blvd #B-208 in Las Vegas, NV
8357 Brittany Harbor Dr. in Las Vegas, NV
2515 Begonia Valley Ave in Henderson, NV
4583 W. Desert Inn Rd in Las Vegas, NV
4097 Fernleaf Dr. in Las Vegas, NV
3250 Squire St. in Las Vegas
Known US DOT numbers:
1815407 / 2047578 / 2254775
Known Phone numbers (many are disconnected): 855/834/3400,
702/834/3400, 702/734/4000, 702/997/6458, 702/326/3702, 702/210/2261, 888/896/0092,
702/256/9025, 702/735/1555, 702/485/3649, 702/435/3716.
These crooks have taken a lot of money from a lot of people
and ruined a lot of stuff. Known names
are Alireza (Alex) Sadeghi, Fereshtah (Feris) Pakdaman, and Hassan (Joseph)
Mottaghian.
Mis-Treated Customer
#3Consumer Comment
Fri, March 15, 2013
Beware that "Express Van Lines" is only 1 of 5 or more names this company has used trying to avoid reports, complaints and legal issues. Be sure to report them to protectyourmove.gov and the Nevada Transportation Admin and the Las Vegas Attorney General! They are Non Americans with no values on how they treat us. Please help us get them shut down.
Mis-Treated Customer
#4Consumer Comment
Fri, March 15, 2013
I had a similar experience with this same company. I am also filing a report of my own with more details. This company doesnt' have any Americans that work there. I think they are all from the middle east and they have no customer service. They lied to my face about many things, they will easily lie about this report being false!
Mis-Treated Customer
#5Consumer Comment
Fri, March 15, 2013
DO NOT USE THIS COMPANY. WE ARE OUT ABOUT $13,000 IN FEES AND DAMAGES THEY CAUSED!!
Our experience with Express Van Line was very awkward. Our foreman asked me to drive him in MY
vehicle to this guy who was providing him 2 illegal workers to come help him
load our stuff. Our foreman didnt want
the owner of that company to know he was taking 2 guys so he wouldnt be seen
and asked me to go in and get them. Does
this seem professional? The 2 helpers
seemed inexperienced and confused on how to protect and handle our items
well. I had a bad feeling, but I felt
trapped as I had to be back to work in Colorado in two days from then and our
house was being sold before I could return to Arizona or book another mover.
I feel he really took advantage of this
situation and he must have been mad at us or something to treat our things so
badly and cause so much damage. What was
very frustrating was clear communication with Alex the foreman or customer
service at Express Van Line was very difficult.
Of many conversations I cannot say I ever felt like they listened to, or
understood any of my concerns. They are
quick to cut you off and give you a scripted answer that does not correlate to
your concern. I rate their customer
service a 0 for sure. I have never been
so miss-treated and any attempt to talk to them was met with closed ears. In fact I had to put a lot of effort into
getting ahold of them by phone or email.
It was a nightmare! It took over
30 days to get ahold of them and learn that I needed to submit my claim to CSI
and not them.
They will try to charge a ton of extra fees once they are
there. This takes your original estimate
and multiplies it by 3 or 4. Then as he
is informing me of all these extra fees, I asked him where these fees are
listed. His reply was they are on the website and I can take it up with them
later. These fees are not disclosed on
the website! I have since checked and
called only to find that they wont listen to any concerns, they cut me off and
said I have to deal with Alex directly, they will not help. Check www.protectyourmove.gov. Also check the address and phone number to be
sure you are looking at the correct company for amount of complaints. Also be sure the company is registered on
protectyourmove.gov and not inactive.
Also our things were stored in a hot storage unit in
Phoenix, AZ when we were told that it would be in climate controlled storage in
Colorado or Nevada. This caused many of
our electronics to not work and things like candles, etc. were all melted. They caused over $8,000 in damages and I have
worked hard to get them to offer a $130 settlement. I will have spent a total of $13,000 because
I used them. PLEASE USE SOMEONE ELSE
THAT HAS A GOOD REPUTATION.
THEY ALSO FABRICATE MANY GOOD REVIEWS FOR THEMSELVES ON OTHER SITES!
VICTOM USA
LAS VEVAS,#6REBUTTAL Owner of company
Wed, September 12, 2012
From : Express Vanline
To : Whom it may concern
Subject : False report against our company
We have been totally innocent in this situation.
Due to our internal problem within our company we never picked up this job to begin with. please show us any form of paper work that shows Express Vanline has moved you to Texas or Mo or any place at all.
MGR.
Best regards.
VICTOM USA
LAS VEVAS,#7REBUTTAL Owner of company
Wed, September 12, 2012
From : Express Vanline
To : Whom it may concern
Subject : False report against our company
We have been totally innocent in this situation.
Due to our internal problem within our company we never picked up this job to begin with. please show us any form of paper work that shows Express Vanline has moved you to Texas or Mo or any place at all.
MGR.
Best regards.