Complaint Review: Extreme Customs llc - Oshkosh Wisconsin

I contacted extreme customs llc on Novmber 7th 2013 to order a set of rims and tires. I spoke with a kid named Jake to see if they could get me a good price on these. He asked me "what was the best price you have been quoted and by whom" so I gave him that info. He says let me see if I can get that beat. I told him, well I NEED these no later than Nov 15th 2013 because I have to leave town for work for 3 weeks on Nov 19th, would that be a problem. Jake responds and says "no, we have those in stock so they will go out right away, Monday at the very latest and they will take 4 days to get to you".

He seemed very helpful and the service was great at this point so I tell him Ok great lets order them up. My card gets charged on Sat Nov 9th so I assume that meant my wheels were shipped out Friday or Saturday Nov 8th or 9th. So come Monday I have no tracking info so I call Jake. He informs me that he made a mistake and that he didnt have the rims in stock but that they would be in that afternoon and they would get them mounted and out the door Tuesday Nov 12th so I would still see them on Friday Nov 15th as promised. Well Tuesday I call in the AM to make sure that everything was good to go. He says let me go check and I will call you back in 10 mins...an hour rolls by and no call.

I call him back to see whats going on and he informs me that my wheels still are not there yet but should be there any time now and that they will go out today. So Wends at lunch time still no tracking info so I call him again. He tells me they are here and being mounted as we speak and will go out today. I tell him...well there is no way they will be here for Friday Nov 15th as I was promised then. He tells me, "I am going to have them expedited so you will have them on Friday even though it is going to cost our company a lot of money to have them expedited, thats what we will do". OK great.

So I get tracking info late wends and I try to check the tracking info but it says no record found...so I assume that it just hasnt been updated in the shipping companies system, that didnt surprise me. Thurs morning I wake up and check tracking and it still says "no record found". So now I am worried and instead of calling Extreme I call up the shipping company. They tell me that the order is scheduled for pick up from extreme today....THURSDAY Nov 14th. I ask them, ok well when is the delivery date set for, Friday? they are being overnighted?

They say no they are stanadard ground frieght and wont leave WI until Friday evening and wont be into Phoenix until sometime on Tuesday Nov 19th! I explain to them my issue and that I have a 3pm flight on Tuesday Nov 19th and that I need to have these wheels before then. They said we may be able to pick them up Tuesday morning if they arrive in time. Well I just got a call from the shipper and the wheels will not even be into Phoenix until late Tuesday or early Wends the 20th...after I am gone for 3 weeks! So Jake and extreme customs dropped the ball on me. They lied to me telling me the wheels would be here Nov 15th at the latest. They lied telling me the wheels were in stock when in fact they were not. Then they lied to me about them shipping out when in fact they were still in their building.

They lied to me telling me they would pay the additional costs to have them expedited when they did no such thing. So now I just had to pay a little over $400.00 to change my flight to go out on Thursday Nov 21st so I can be here to accept delivery of these wheels. Oh and did I mention my truck is sitting in the garage on Jackstands! I have tried to contact Jake my sales guy as well as Tyler the owner. I called and asked to speak to Tyler and was told he was not available. I also emailed Tyler on Friday Nov 15th when my order did not show up...he is yet to respond. I tried to call Jake this morning and keep being put on hold so I left him an email so I am now waiting to see if he will respond. If neither respond then I will just take further action.