- Report: #1371448
Complaint Review: Eye Rejuv - Internet
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Author Confirmed
Why?
Eye Rejuv
Internet, USA
Phone:
844-353-9951
Web:
eyerejuv.org
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Business Rating:
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Eye Rejuv Eye Rejuv and Tru Skin I ordered two free products from this company, the charges were for shipping and handling only. I did not see anywhere, while ordering that I would be charged 14 days later, in excess of $90 twice to my credit card.Internet
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I ordered two free products from this company, the charges were for shipping and handling only. I did not see anywhere, while ordering that I would be charged 14 days later, in excess of $90 twice to my credit card. There is nowhere, that I can find informing me that I need to cancel before charged. The confirmation email did not notify me that I would be charged if I did not cancel within 14 days. I have searched their website and there is absolutely no information on how to cancel these charges. I did find a number in my email for customer service for these products. I called the number in the email that I received this morning for the 180+ dollars charges. I could not understand the customer service representative, due to his very strong accent. As far as I could understand, he was offering me 50% off. I told him no that is not acceptable, I did not have the information on how to cancel, and asked him specifically several times where was I supposed to find that information?, And he had no answer. They refunded 50% off the Eye Rejuv but not the Skin. He cancelled my account and future charges, but would not refund my money. I will be filing a dispute with the credit card company.
