Jean
Tacoma,#2Author of original report
Fri, July 11, 2003
I agree that the current employess of fairbanks need to be replaced. If they could treat people this way in the first place whose to say they wouldn't again. The whole company needs to be reorganized and have a complete overhaul otherwise it is just a waste of time. It's all up to the new CEO as to where the company goes from here. He needs to hear from everyone involved to let him know that we will either be here to help him or if necessary to fight against him. I would think the first option would be preferable. If I were in his shoes I would want to have the customers of fairbanks with me not against me as I feel the number is getting stronger everyday and will just continue to grow and grow. Keep the faith, keep getting the word out and putting the pressure on and let's see what happens. There's definately strength in numbers...
Jean
Tacoma,#3Author of original report
Fri, July 11, 2003
I agree that the current employess of fairbanks need to be replaced. If they could treat people this way in the first place whose to say they wouldn't again. The whole company needs to be reorganized and have a complete overhaul otherwise it is just a waste of time. It's all up to the new CEO as to where the company goes from here. He needs to hear from everyone involved to let him know that we will either be here to help him or if necessary to fight against him. I would think the first option would be preferable. If I were in his shoes I would want to have the customers of fairbanks with me not against me as I feel the number is getting stronger everyday and will just continue to grow and grow. Keep the faith, keep getting the word out and putting the pressure on and let's see what happens. There's definately strength in numbers...
Jean
Tacoma,#4Author of original report
Fri, July 11, 2003
I agree that the current employess of fairbanks need to be replaced. If they could treat people this way in the first place whose to say they wouldn't again. The whole company needs to be reorganized and have a complete overhaul otherwise it is just a waste of time. It's all up to the new CEO as to where the company goes from here. He needs to hear from everyone involved to let him know that we will either be here to help him or if necessary to fight against him. I would think the first option would be preferable. If I were in his shoes I would want to have the customers of fairbanks with me not against me as I feel the number is getting stronger everyday and will just continue to grow and grow. Keep the faith, keep getting the word out and putting the pressure on and let's see what happens. There's definately strength in numbers...
Jean
Tacoma,#5Author of original report
Fri, July 11, 2003
I agree that the current employess of fairbanks need to be replaced. If they could treat people this way in the first place whose to say they wouldn't again. The whole company needs to be reorganized and have a complete overhaul otherwise it is just a waste of time. It's all up to the new CEO as to where the company goes from here. He needs to hear from everyone involved to let him know that we will either be here to help him or if necessary to fight against him. I would think the first option would be preferable. If I were in his shoes I would want to have the customers of fairbanks with me not against me as I feel the number is getting stronger everyday and will just continue to grow and grow. Keep the faith, keep getting the word out and putting the pressure on and let's see what happens. There's definately strength in numbers...
Joyce
St. Paul,#6REBUTTAL Individual responds
Tue, July 08, 2003
Your letter is very well put. My feelings exactly. I think all on here should have their slates wiped clean as well. However, by just changing upper management and us still dealing with the same supervisors and customer reps, I am afraid nothing much can be accomplished. There needs to be some serious customer relations classes taken by the employees of this company. I doubt whether the new CEO and CFO are going to deal with all calls and resolve all issues themselves, they need to get all employees on board to do the right thing. Stop the rudeness, how would they feel if the name of one of their family members or friends foreclosure came across their desk.
Carol
Rehoboth,#7Consumer Comment
Tue, July 08, 2003
This is the best idea to fix the situation at FairBanks I really wish that that really consider this option. We have been treated so badly by them that this would make it up to us. Maybe some of us would not consider sueing them.
Cheryl
Rockford,#8Consumer Suggestion
Tue, July 08, 2003
I have been a victim of "Fairbanks" treating me and all of you as a pile of accounts. I do believe that this can turn constructive, Fairbanks took my home on July 1, gave me 1 day to get everything out of a home I had lived in for 18 years and offered no help through the whole thing. I suggest that they sell my home and give me all of the profit from it. I owe them 71,000. and they will probably get 125,000 out of it with a few repairs. They would break even with me if they gave me back my equity that was eaten up with some accounted for fees. I feel that they could get their credibility back if they would personally contact each and every customer and ask them how they can help them. I understand that there are some that are beyond help, but on the other hand there are those who were just a victim of the circumstances and fairbanks are like the payday loans or the car title loan folks...if they get ahold of your loan there is no way for you to keep your home if there is any equity in it. They usually prey on people (like myself) in a getting divorced situation or are a little behind on a bank mortgage and they receive this loan and forget it your credit is ruined from this day forward. My suggestion again is for them to call each and every client and attempt to work with them.