- Report: #103056
Complaint Review: Fairfield Resorts - Orlando Florida
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Fairfield Resorts
8427 SouthPark Circle, Suite 500 Orlando, 32819 Florida, U.S.A.
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Fairfield Resorts And Their Representatives Fairfield is far from FAIR Orlando Florida
*Consumer Suggestion: I agree Fairfield is full of lies.
*Consumer Suggestion: I agree Fairfield is full of lies.
*Consumer Suggestion: I agree Fairfield is full of lies.
*Consumer Suggestion: I agree Fairfield is full of lies.
*UPDATE Employee: Dicovery is a scam
*Consumer Comment: Fairfield Resorts is guilty of unlawful business practices
*Consumer Comment: Fairfield Resorts is guilty of unlawful business practices
*Consumer Comment: same experience... discovery program was misrepresented to me
I was subject to the unFAIR practices of Fairfield Resorts. I was sold a 2 night/3 day package for $119.00 in FL to participate in a 90 minute presentation. I should have known better because it went bad from the start...
1) Before purchasing the $119 package, I informed the Rep. that we always travel with 5 people. This was not a problem, according to the Rep.
UNTRUE - When I called to reserve our stay, the person told me that we could not travel with 5. I complained and was transferred. This person said, "Of course you can, but you will have to UPGRADE for a small fee!"
OK, I booked the upgrade to their resort Star Island - a one bedroom with a kitchen. The kitchen was a MUST. We also booked extension days (6 more days).
2) I decide to call about a week before our departure to make sure the reservations are right. The reservations were WRONG. We were in the smaller side of a lock-out with a KITCHENETTE, not a full kitchen. Screaming and hollering didn't help. The place was booked.
Fairfield, however, made no attempt to check any of their other resorts in Kissimmee. ALSO, we were told if we cancelled the trip altogether, I would be charged a $50.00 fee.
So, I searched for somewhere else to stay, booked with Residence Inn for the "extension days" and decided to only stay with Fairfield for my originally booked deal, 2 night/3 days.
At our 90 minute tour:
We are shown the new facility, Bonnet Creek. Very nice I must say. It will only cost us $44,000 to get their top package!!!! We decline. They take us to a different room to receive our "gift." There we are presented with the Discovery Vacation Package. We can get the top VIP package for $50.00, $145.00 in 30 days and $101.69/month for 2 years. If we enjoy the product, we can purchase it and the money we put in will go towards the down payment.
Tom, the Rep., runs through the contract, pointing at things while he speaks. Not once does he even look in our eyes. Here are the deceptions that he spoke, while never letting us read the contract:
1) We would have 2 full years to use the product. LIE: The contract shows one full year
2) They would like us to put in $800 before using all of the 300,000 points. LIE: We could not use ANY of the points prior to paying in $800
3) We could book as soon as 14 days. LIE: We couldn't book until we put in $800, which at a down pay of $50 plus $145, and then $101.69/month would mean we couldn't use for 6 months.
4) We could get out of the contract at any time during the "2 years." He went as far as to say, " We don't even ask you for you social security number. We can hold you to this if you decide to stop paying." LIE: We could get out of the contract within the first 10 days, by LAW. After that, we were stuck with it until the year term was up.
Believe me when I tell you that I asked for clarification on all 4 points. He repeated the same story with a few word changes. My husband asked for assurance. He assured us.
I took the contract home, read it, and called him the next morning because of my discomfort. He assured us AGAIN, that all he said was accurate and true. I would be able to do all these things.
I called Contracts, and they said, I could only do what the contract stated. In fact, that gentlemen's name was Mike Moore. He was the ONLY honest person we spoke to in that whole company.
We left several messages for the manager of Discovery Vacations, CHAD, and he never returned our call.
I called Owner Relations, Florida. I spoke with Saquahn. He said he was a Supervisor. He basically told me there was no recourse here. I could get out of it within the 10 day period. I should have read the Contract before signing, no matter what TOM told me.
Well, I guess the bottom line is that I should have read it. I should have knon when he would not look us in the eye, and when he pointed at items in the contract but quickly moved to something else that something was not right. HOWEVER, it does not make their deceitful tactics OK. They should be reprimanded and more should be done. I will pursue this further if I can.
Vivian
Bethlehem, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1) Before purchasing the $119 package, I informed the Rep. that we always travel with 5 people. This was not a problem, according to the Rep.
UNTRUE - When I called to reserve our stay, the person told me that we could not travel with 5. I complained and was transferred. This person said, "Of course you can, but you will have to UPGRADE for a small fee!"
OK, I booked the upgrade to their resort Star Island - a one bedroom with a kitchen. The kitchen was a MUST. We also booked extension days (6 more days).
2) I decide to call about a week before our departure to make sure the reservations are right. The reservations were WRONG. We were in the smaller side of a lock-out with a KITCHENETTE, not a full kitchen. Screaming and hollering didn't help. The place was booked.
Fairfield, however, made no attempt to check any of their other resorts in Kissimmee. ALSO, we were told if we cancelled the trip altogether, I would be charged a $50.00 fee.
So, I searched for somewhere else to stay, booked with Residence Inn for the "extension days" and decided to only stay with Fairfield for my originally booked deal, 2 night/3 days.
At our 90 minute tour:
We are shown the new facility, Bonnet Creek. Very nice I must say. It will only cost us $44,000 to get their top package!!!! We decline. They take us to a different room to receive our "gift." There we are presented with the Discovery Vacation Package. We can get the top VIP package for $50.00, $145.00 in 30 days and $101.69/month for 2 years. If we enjoy the product, we can purchase it and the money we put in will go towards the down payment.
Tom, the Rep., runs through the contract, pointing at things while he speaks. Not once does he even look in our eyes. Here are the deceptions that he spoke, while never letting us read the contract:
1) We would have 2 full years to use the product. LIE: The contract shows one full year
2) They would like us to put in $800 before using all of the 300,000 points. LIE: We could not use ANY of the points prior to paying in $800
3) We could book as soon as 14 days. LIE: We couldn't book until we put in $800, which at a down pay of $50 plus $145, and then $101.69/month would mean we couldn't use for 6 months.
4) We could get out of the contract at any time during the "2 years." He went as far as to say, " We don't even ask you for you social security number. We can hold you to this if you decide to stop paying." LIE: We could get out of the contract within the first 10 days, by LAW. After that, we were stuck with it until the year term was up.
Believe me when I tell you that I asked for clarification on all 4 points. He repeated the same story with a few word changes. My husband asked for assurance. He assured us.
I took the contract home, read it, and called him the next morning because of my discomfort. He assured us AGAIN, that all he said was accurate and true. I would be able to do all these things.
I called Contracts, and they said, I could only do what the contract stated. In fact, that gentlemen's name was Mike Moore. He was the ONLY honest person we spoke to in that whole company.
We left several messages for the manager of Discovery Vacations, CHAD, and he never returned our call.
I called Owner Relations, Florida. I spoke with Saquahn. He said he was a Supervisor. He basically told me there was no recourse here. I could get out of it within the 10 day period. I should have read the Contract before signing, no matter what TOM told me.
Well, I guess the bottom line is that I should have read it. I should have knon when he would not look us in the eye, and when he pointed at items in the contract but quickly moved to something else that something was not right. HOWEVER, it does not make their deceitful tactics OK. They should be reprimanded and more should be done. I will pursue this further if I can.
Vivian
Bethlehem, Pennsylvania
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
8 Updates & Rebuttals
Doug
Jefferson City,Tennessee,
U.S.A.
same experience... discovery program was misrepresented to me
#2Consumer Comment
Fri, September 24, 2004
discovery program was misrepresented to me also by sales rep. found out could not use program until all was paid, and then accommadations were never what i needed or wanted. after numerous phone calls, contacted florida attorney general's office. next day fairfield contacted me to say they were returning all of my money.
Michael
Rockford,Illinois,
U.S.A.
Fairfield Resorts is guilty of unlawful business practices
#3Consumer Comment
Sun, September 19, 2004
Hi, My wife and I too were vitims of Fairfields unlawful business practices, their lies, and deceptions. I am a pre-law student employed at a University Law Library. I am in the process of researching how to proceed with a class-action law suit against Fairfield resorts. Anyone who has had a similarly deceptive experience with Fairfield resorts is urged to file thier own Rip-off Report! Thank-you,
Michael
Rockford,Illinois,
U.S.A.
Fairfield Resorts is guilty of unlawful business practices
#4Consumer Comment
Sun, September 19, 2004
Hi, My wife and I too were vitims of Fairfields unlawful business practices, their lies, and deceptions. I am a pre-law student employed at a University Law Library. I am in the process of researching how to proceed with a class-action law suit against Fairfield resorts. Anyone who has had a similarly deceptive experience with Fairfield resorts is urged to file thier own Rip-off Report! Thank-you,
Erica
Tampa,Florida,
U.S.A.
Dicovery is a scam
#5UPDATE Employee
Tue, August 24, 2004
I was a telemarketer for this company and the whole thing seemed very fishy. I researched and asked questions about what i was selling. Most of the time i was given vague answers and i was even told to lie about prices and terms of the contract. Needless to say, i didn't feel comfortable scamming people so i quit. Two of my friends continued to work there, then one day the office was empty, they tried to call the manager and his cell phone was disconnected. They didn't even recieve their final paychecks.
Fay
Pittsburgh,Pennsylvania,
U.S.A.
I agree Fairfield is full of lies.
#6Consumer Suggestion
Mon, August 23, 2004
I am the unsatisfied Fairfield owner who has been stuck with this noose around my neck for the last 7 years. I too made the mistake of believing the sales reps as they sped through their sales lines and added a little sales savvy by asking me about my kids. The funny thing is every salesperson I've talked to in the last 7 years has either had the same birthday as me, the same # of kids or something so coincidentally in common with me that I'm realizing how hood winked I've been. THe last incident my family experienced with bed bugs in the Palm Aire facility in Ft. Lauderdale was the icing on the cake. In case you didn't read it my daughter was left with over 200 bites on her little body and they want me to stay with their company. I was told that this incident was not grounds for cancellation. Then I was lied to becasue I guess I got on Debbie Marshall's nerves so. She said our contract was being cancelled and they were in the process of finding the amount we would be refunded. Needless to say this was a lie. I was then contacted by her supervisor who knew nothing of Debbie and my cancellation conversation (as if they don't work in the same office)and i was told they wouldn't cancel my contract but they would give me points. Do you want points from a place where you were attacked by bed bugs? I would think not. Then to add insult to injury Debbie gets on the phone and says she never said our contract would be cancelled. How do I prove it my being the little man I don't tape record my phone calls like they do. ALthough I'm thinking of starting. Now I too am stuck paying a company who lies to me on a regular basis and who continues to offer the worse customer service I've ever experienced. I'm sorry for you and I pray that you find a way out of it, but if your experience is anything like mine they have you for life. Please let me know if you find an attorney or someone to represent this case because I would love to be a part of their reprimand for unfair business practices.
Fay
Pittsburgh,Pennsylvania,
U.S.A.
I agree Fairfield is full of lies.
#7Consumer Suggestion
Mon, August 23, 2004
I am the unsatisfied Fairfield owner who has been stuck with this noose around my neck for the last 7 years. I too made the mistake of believing the sales reps as they sped through their sales lines and added a little sales savvy by asking me about my kids. The funny thing is every salesperson I've talked to in the last 7 years has either had the same birthday as me, the same # of kids or something so coincidentally in common with me that I'm realizing how hood winked I've been. THe last incident my family experienced with bed bugs in the Palm Aire facility in Ft. Lauderdale was the icing on the cake. In case you didn't read it my daughter was left with over 200 bites on her little body and they want me to stay with their company. I was told that this incident was not grounds for cancellation. Then I was lied to becasue I guess I got on Debbie Marshall's nerves so. She said our contract was being cancelled and they were in the process of finding the amount we would be refunded. Needless to say this was a lie. I was then contacted by her supervisor who knew nothing of Debbie and my cancellation conversation (as if they don't work in the same office)and i was told they wouldn't cancel my contract but they would give me points. Do you want points from a place where you were attacked by bed bugs? I would think not. Then to add insult to injury Debbie gets on the phone and says she never said our contract would be cancelled. How do I prove it my being the little man I don't tape record my phone calls like they do. ALthough I'm thinking of starting. Now I too am stuck paying a company who lies to me on a regular basis and who continues to offer the worse customer service I've ever experienced. I'm sorry for you and I pray that you find a way out of it, but if your experience is anything like mine they have you for life. Please let me know if you find an attorney or someone to represent this case because I would love to be a part of their reprimand for unfair business practices.
Fay
Pittsburgh,Pennsylvania,
U.S.A.
I agree Fairfield is full of lies.
#8Consumer Suggestion
Mon, August 23, 2004
I am the unsatisfied Fairfield owner who has been stuck with this noose around my neck for the last 7 years. I too made the mistake of believing the sales reps as they sped through their sales lines and added a little sales savvy by asking me about my kids. The funny thing is every salesperson I've talked to in the last 7 years has either had the same birthday as me, the same # of kids or something so coincidentally in common with me that I'm realizing how hood winked I've been. THe last incident my family experienced with bed bugs in the Palm Aire facility in Ft. Lauderdale was the icing on the cake. In case you didn't read it my daughter was left with over 200 bites on her little body and they want me to stay with their company. I was told that this incident was not grounds for cancellation. Then I was lied to becasue I guess I got on Debbie Marshall's nerves so. She said our contract was being cancelled and they were in the process of finding the amount we would be refunded. Needless to say this was a lie. I was then contacted by her supervisor who knew nothing of Debbie and my cancellation conversation (as if they don't work in the same office)and i was told they wouldn't cancel my contract but they would give me points. Do you want points from a place where you were attacked by bed bugs? I would think not. Then to add insult to injury Debbie gets on the phone and says she never said our contract would be cancelled. How do I prove it my being the little man I don't tape record my phone calls like they do. ALthough I'm thinking of starting. Now I too am stuck paying a company who lies to me on a regular basis and who continues to offer the worse customer service I've ever experienced. I'm sorry for you and I pray that you find a way out of it, but if your experience is anything like mine they have you for life. Please let me know if you find an attorney or someone to represent this case because I would love to be a part of their reprimand for unfair business practices.
Fay
Pittsburgh,Pennsylvania,
U.S.A.
I agree Fairfield is full of lies.
#9Consumer Suggestion
Mon, August 23, 2004
I am the unsatisfied Fairfield owner who has been stuck with this noose around my neck for the last 7 years. I too made the mistake of believing the sales reps as they sped through their sales lines and added a little sales savvy by asking me about my kids. The funny thing is every salesperson I've talked to in the last 7 years has either had the same birthday as me, the same # of kids or something so coincidentally in common with me that I'm realizing how hood winked I've been. THe last incident my family experienced with bed bugs in the Palm Aire facility in Ft. Lauderdale was the icing on the cake. In case you didn't read it my daughter was left with over 200 bites on her little body and they want me to stay with their company. I was told that this incident was not grounds for cancellation. Then I was lied to becasue I guess I got on Debbie Marshall's nerves so. She said our contract was being cancelled and they were in the process of finding the amount we would be refunded. Needless to say this was a lie. I was then contacted by her supervisor who knew nothing of Debbie and my cancellation conversation (as if they don't work in the same office)and i was told they wouldn't cancel my contract but they would give me points. Do you want points from a place where you were attacked by bed bugs? I would think not. Then to add insult to injury Debbie gets on the phone and says she never said our contract would be cancelled. How do I prove it my being the little man I don't tape record my phone calls like they do. ALthough I'm thinking of starting. Now I too am stuck paying a company who lies to me on a regular basis and who continues to offer the worse customer service I've ever experienced. I'm sorry for you and I pray that you find a way out of it, but if your experience is anything like mine they have you for life. Please let me know if you find an attorney or someone to represent this case because I would love to be a part of their reprimand for unfair business practices.
