Ricky
High Point,#2REBUTTAL Individual responds
Mon, September 06, 2004
I canceled my membership and they still took a fee from my paypal account
Robert
Pleasant Grove,#3UPDATE Employee
Thu, August 26, 2004
Jenna signed up for our 14 day trial of the Family Savers Club at www.claimyourvacation.com. It clearly states in bold letters above the sign up form that the free vacation includes a 14-day trial in our club. On the page where she entered her credit card information there is a clear link to our terms and conditions which indicate that by paying the $1.95 shipping fee and registering for the vacation you are also accepting a trial membership and that after the 14 days you will begin to be charged for the club membership fees. We also sent her an email with this same information and we mailed her a member information kit which explained how she could cancel by emailing or calling our toll free number. We even give our members a 7 day grace period if they call in after they've been charged where we will gladly refund their money. Our service is exceptional and we don't want anyone in our club who doesn't want to be with us. Our members save thousands of dollars over the course of a year and we are very proud of our service. If Jenna will call our toll free number at 800-558-0064 we will gladly refund her charge.
Jenna
Tracy,#4REBUTTAL Individual responds
Wed, August 25, 2004
I signed up on Family savers club for $1.95. It was a one time charge and I did not sign up for a trial membership! They took $19.95 from my credit card just 2 weeks later. That was not authorized by me.
Dan
Pleasant Grove,#5UPDATE Employee
Tue, August 24, 2004
Ed, I saw a complaint against our service, Family Savers Club, on your site recently and I would like to address the issue. When someone registers for the 14 day trial period we send them a welcome kit which includes instructions for how to begin saving with our service along with a membership savers card that they can take with them to Hotels, dining establishments and so forth. We clearly state in our welcome letter that after the 14-day trial period they will be charged the monthly fee. Also, in our welcome letters we clearly state our toll free number (800-558-0064) and email address [email protected]. We try to give our trial members every opportunity to cancel within the trial period before we start charging them (we actually give them 18 days). If someone calls our customer service line after hours we return each of those calls within 1 business day. I would love to have the opportunity to help Charles in Ohio with his situation and if warranted we will gladly refund the charge. We are not in this business to fool anyone or charge anyone for anything they do not want. -thank you
STEPHANIE
CLIFTON PARK,#6Consumer Comment
Mon, August 16, 2004
When I signed up with Secret shopper I was given a free membership to family savers. They have this month taken 20 dollars from my bank account . I did not authorize it. I want my money back.
STEPHANIE
CLIFTON PARK,#7Consumer Comment
Mon, August 16, 2004
When I signed up with Secret shopper I was given a free membership to family savers. They have this month taken 20 dollars from my bank account . I did not authorize it. I want my money back.
STEPHANIE
CLIFTON PARK,#8Consumer Comment
Mon, August 16, 2004
When I signed up with Secret shopper I was given a free membership to family savers. They have this month taken 20 dollars from my bank account . I did not authorize it. I want my money back.
STEPHANIE
CLIFTON PARK,#9Consumer Comment
Mon, August 16, 2004
When I signed up with Secret shopper I was given a free membership to family savers. They have this month taken 20 dollars from my bank account . I did not authorize it. I want my money back.