- Report: #1443159
Complaint Review: Familypoolfun.com - Peoria IL
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Author Confirmed
Why?
Familypoolfun.com
101 Annie Lane Peoria, 61611 IL, United States
Phone:
800-250-5502
Web:
www.familypoolfun.com
Categories:
Business Rating:
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Familypoolfun.com Bought a pool from them, now 2 months later and I am still waiting.... Peoria IL
I ordered and paid for a swimming pool kit to be delivered to me on March 14. They made sure to take full payment from my bank account promptly. The pool kit was shipped to me a couple of days leter. Since I am physically unable to do the assembly myself, I hired a local licensed contractor to assemble the pool an build a wooden deck. When the pool kit arrived, we discovered that the floor padding was not on the pallet. Since the padding goes down before the pool can be assembled and filled, this stopped the construction while I contacted the vendor to get the padding shipped to me. That took a week. Now that the pool is assemvbled and all bopxes have been emptied, we noticed that teh Automatic Floor cleaner has not been shipped.
I contacted the vendor agan and was told that I needed tyo fill out a form (which was not sent to me either at the time of purchase or since and return the original to them (no faxes allowed). Two weeks later and I still have not recieved the form I contacted them again about the missing item and was told they would be shipping it to me the next day. At that time I asked if I could upgrade to a better cleaneing system and pay the difference. I was told that could not be done. It is now 2 weeks after THAT attempt at resolution and the missing piece still has not arrived and all I get when I call is an answering machine.
Do yourself a favor - don't buy from them. So far the project has been delayed 2 months solely because of their incompetence.
1 Updates & Rebuttals
Katz
Tucson,United States
I got some response from them
#2Author of original report
Fri, May 18, 2018
At 8:45AM MST today I got a call from Andrea at Familypoolfun. She wants me to remove my comlaints with Ripoff Report and the Better Business Bureau about Familypoolfun.com BEFORE they will ship the pool cleaner which I have already paid for. I refused, saying I might change the reports after I recieve the product I have already paid for. She refused that.
Beware of dealing with this company.
