- Report: #179853
Complaint Review: Faxmicro.com - Lecanto Florida
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Faxmicro.com
2063 North Lecanto Highway Lecanto, 34461 Florida, U.S.A.
Phone:
866-311-1055
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Faxmicro.com Will Swindle You!! Is this an internet fax service that you should not use, ever!! Ripoff! Lecanto Florida
Faxmicro.com is an internet company who provides an internet fax service. Here is what they don't tell you. When you sign up it says on their ad that they will give you one free fax number and state the fax number is a local number. I signed up only to find that their fax number is not a local area code for my own area. The fax number they issued me starts with a 805 area code and my area code is 954. I immediately cancelled my account when I found this out.
Later I found out that in order to cancel, you have to download their cancellation form and fill in about a million answers. I then faxed the form to them. Two days later I see they billed my credit card and never noticed a refund. I sent 5 emails to their billing department and to date, they have not responded.
I spoke to their live chat agents, about 4 of them, who insured I would get a refund. I still didn't receive it. Then I called them and the agent claimed they didn't get my cancellation fax. Now I had to fill out the form with another million questions. I faxed it again.
It has been over two weeks and I still didn't get a refund. I called again. The agent said that she would issue me a credit and said the $10 set up fee wasn't refundable but she would refund my $4.95. I told her that her company never set up my account because I cancelled immediately. She said she still would not refund it. She also stated their was no notes on my account that showed that I ever called.
faxmicro.com site says they are out of Florida but this a call center that is located in India. I probably will never see my money. Don't use this service. Their phone number is: 866-311-1055.
Jan
Pembroke Pines, Florida
U.S.A.
Later I found out that in order to cancel, you have to download their cancellation form and fill in about a million answers. I then faxed the form to them. Two days later I see they billed my credit card and never noticed a refund. I sent 5 emails to their billing department and to date, they have not responded.
I spoke to their live chat agents, about 4 of them, who insured I would get a refund. I still didn't receive it. Then I called them and the agent claimed they didn't get my cancellation fax. Now I had to fill out the form with another million questions. I faxed it again.
It has been over two weeks and I still didn't get a refund. I called again. The agent said that she would issue me a credit and said the $10 set up fee wasn't refundable but she would refund my $4.95. I told her that her company never set up my account because I cancelled immediately. She said she still would not refund it. She also stated their was no notes on my account that showed that I ever called.
faxmicro.com site says they are out of Florida but this a call center that is located in India. I probably will never see my money. Don't use this service. Their phone number is: 866-311-1055.
Jan
Pembroke Pines, Florida
U.S.A.
1 Updates & Rebuttals
Faxmicro.com
Lecanto,Florida,
U.S.A.
Fax Micro Response
#2UPDATE Employee
Thu, March 13, 2008
Dear Mr. Jan Patters, Good day! We recently got an alert from this article and so we decided to respond. We are really sorry also for what you have felt regarding our service. We again studied your issue and saw that after signing up an account with us, you immediately requested to cancel the service in less than 24 hours. The reason for this cancellation was that you have been given a fax number that was not a local number in associate to your location. Pardon us but that was an auto generated number from our system. It only means that you allowed our system to randomly chose an available number for you. Before a successful sign up, client will be given the chance to choose a number for him but if he ignored it, the computer will automatically assign a number for his account. If you are still concern with this issue, please let us know on how you have signed up with us. Our system have an option to let clients choose available numbers from our number pools or the lists of available numbers. They also have the option to allow us to just give them a number that was randomly chosen from our number pool. Anyone can sign up an account on our system online in just a few minutes. We would probably admit that our website by that time was not yet updated. However, our customer service personnel were always trying to help. Changing a number for a new sign up can easily be done. Hence, in less than a day, you have not given us the chance to prove you that our service is good. Our current website already had a trapping procedure that won't allow a successful creation of an account with a fax number that was not compatible with the client's chosen FaxMicro package. On the other hand, with regard to the refund request that you have asked from us, your credit card on file have been credited back fully. Your refund record with us is as follows: ** 03/22/06 02:52:04 gave full refund Order Information: MRC-14344 Payment History Order History Amount State Date Authorization 14.95 USD Feb 21 2006 02:12:37 PM Capture 14.95 USD BATCHED Feb 21 2006 02:13:06 PM Please allow us to inform you that we don't mind losing dollars if a client have prove to us that our service is not good. We always have a 30days money back guarantee on every package. Concerning also with your statement, faxmicro.com site says they are out of Florida but this a call center that is located in India. I probably will never see my money. Don't use this service. Their phone number is: 866-311-1055. We don't have a call center in India. Our service is indeed located at the following address: 2063 North Lecanto Highway Lecanto, Florida, 34461 U.S.A. We don't easily react on certain issues, we investigate, we weigh things and then we respond. Honestly, we have been hurt by this article especially on your suggestions of not using our service. We are all trained here to follow the service agreement that our clients also agreed with. We are not like others who do not have the heart for people, we care about relationships, and most likely that was the reason on why we have chosen to just ignored this long time ago, we did not want to make things more complicated. We thought that that was normal for every company. For the past couple of years, we have just decided to continually improve our service for our valued customers especially on those areas that they have given suggestions. We are hoping that this letter will reach you. We still want to consider you as our family. Blessings, FaxMicro http://www.faxmicro.com/ http://www.faxmicro.blogspot.com/
