Catherina
Gainesville,#2Consumer Comment
Fri, February 06, 2004
Like many former FCNB customers, I was taken by surprise when it was transferred to 'Card Processing Center.' Thankfully, I haven't been through the nightmare many of you have who have been charged late fees without good reason and have had APR's raised. My remained the same. When the transition first took place however, I did not receive a statement until I wrote and demanded one. And I spoke with someone and did have them remove an unjustified late fee. I was beyond irritate though that the 516-576-8706 number (besides not having a toll-free number) did not yield a human, but rather an unhelpful automated system. But thanks to this post, I used the -8785 number and immediately was connected to a live person (Portia Harding). Word of advice: Transfer your balance, if possible, to a card with a lower APR (like Capital One). I did so, and now expect Card Processing Center to send back my credit balance. I'll let you know if it doesn't come.
Jon
Appleton,#3REBUTTAL Individual responds
Fri, January 30, 2004
I agree with the other two comments. We have called and were told a payoff amount, paid it in full, and magically a charge of $110.00 appears the next month. When we call, they say they can't reverse the charge, no managers on duty, write a letter, "we can't help it if you were told the wrong amount".....we have written several letter and no response!!! How do we resolve this???
Lorna
Fresno,#4REBUTTAL Individual responds
Tue, January 27, 2004
THIS IS IN RESPONSE TO ERICA IN MISSOULA, MONTANA. ERICA THANK YOU SOOO MUCH FOR YOUR COMPLAINT REGARDING FCNB & SPIEGAL,I'AM HAVING THE SAME EXACT ISSUE WITH CARD PROCESSING CENTER IN OLDBETHPAGE, NY. I'AM INFURIATED! I WON'T BE IN A POSITION TO PAY THEM OFF FOR A FEW MONTHS, BUT I'AM AFRAID IF I CONTINUE TO SEND IN THE REGULAR PAYMENT UNTIL THEN THAT MY BALANCE WILL BE EVEN MORE OUT OF CONTROL BECAUSE OF THE LATE AND OVER LIMIT FEES THEY CONTINUALLY CHARGE, EVEN WHEN YOU DO SEND YOUR PAYMENT IN ON TIME, IT TAKES THEM AN ADDITIONAL 8-10 DAYS TO DEPOSIT YOUR CHECK,SO YOUR LATE NO MATTER WHAT AND THEY COLLECT ANOTHER $35.00. SOMETHING ABOUT THAT SEEMS SUSPECT. I'AM ALL FOR THE CLASS ACTION SUIT!!!!!