Danielle
Portland,#2UPDATE EX-employee responds
Mon, February 11, 2008
I worked for First Consumers National Bank for 6 great years as a front end and senior collector and will always believe that the bank closed their doors due to customers who refused to pay the debts that they incurred. The management, customer service representatives and collectors were committed to excellent service to the bank's clientele until the very end. Furthermore, I find it reprehensible that someone would use a tragedy like 9/11 as an excuse to not pay the debt in question. In addition, an account DOES NOT fall 6 months behind overnight!! The debtor who allowed her account to be assigned to a collection agency needs only to look in the mirror to find the person responsible and quite frankly, she is getting a fraction of what she deserves. Perhaps if she had honored the contract she signed and paid for the charges she placed upon said account, she wouldn't be trying to place blame on a collection agency that is doing exactly what FCNB hired them to do !!
#30
Wed, January 30, 2002
Dean Lewis, FCNB Manager: who stated he would do something to resolve, but has been mostly unavailable, agreed to credit some funds back to my wife's account by Monday 1/28, but did nothing and has apperantly been screening his phone calls: , his secreatary is Vicky, who answers his calls and states he is "unavailable" Greg Aube - Beaverton, Oregon: (503) 641-2772 President and CEO of FCNB (information obtained through the better business bureau) -Detailed message left by my wife on his voicemail, butonce again as usual with all people of importance at FCNB, not available. Ed Hertz: Manager at Alliance One- who claims even though they took all information regarding bank drafts, that it is not their problem and FCNB is responsible. He has refused to help, and refused also to give the name of a high ranking officer who could help from FCNB. His phone number is 1-541-918-7134 (in case anyone else has the same problem with this company) India: Representative at Alliance One who originally promised to retract all "check by phone" transactions, and further stated that since account was being sent back to FCNB, payments would automatically be stopped to begin with. Ed Hertz has stated as well as another supervisor there name MATT MOORE, that they have never heard of this representative. Matt Moore: Supervisor, Alliance One- This man was called early in the situation due to Ed Hertz being unavailable, and said since it was so late in the day on a friday, he would not be able to do anything. He advised me to call him back the following Saturday morning at 9am, and he would be able to discuss further. I then called that moring and was directed to voicemail. He never answered or responded to our calls thereafter. When I advised him of the original amounts of money that began causing theses difficulties, he asked me "That much money is going to break you?" All individuals involved have failed to accept responsibility. All individuals have lacked concern when spoken to.
#40
Wed, January 30, 2002
To date, FCNB has one outstanding investigation open with the Better Business Bureau by other individuals. In addition, We have filed a complaint with them regarding this matter. Also, the OCC has been contacted and we are filing a report with them as well. The FCC is being contacted in reference to the violation of the FDCPA, and the reports from my wife's co-workers and receptionist reports will be included.