- Report: #452186
Complaint Review: FEDGRANTUSA.COM - Internet
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Author Confirmed
Why?
FEDGRANTUSA.COM
WWW.FEDGRANTUSA.COM Internet, U.S.A.
Phone:
877-495-9282
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
FEDGRANTUSA.COM They took money out of My Bank Account, with out my permission Internet
I ordered a grant kit from them, They were only supposed to debit my account $1.14 for shipping & handling, a one time fee.
I still haven't recieved the kit.
Then when I checked my account, this week, They had taken $39.95 out of my account.
I called my bank and they said, there wasn't any way to put a stop payment on it. It had already gone through.
The bank said once I filed a Ripoff Report, and FEDGRANTUSA was checked into and found that there was a problem. They would need something showing that FEDGRANTUSA, is guilty of ripping off people, then and only then would replace the money and the overdraft fee that I was charged because of this.
I'm on disability and I have enough to worry about with out this happening.
Melisa
Mount Holly, North Carolina
U.S.A.
I still haven't recieved the kit.
Then when I checked my account, this week, They had taken $39.95 out of my account.
I called my bank and they said, there wasn't any way to put a stop payment on it. It had already gone through.
The bank said once I filed a Ripoff Report, and FEDGRANTUSA was checked into and found that there was a problem. They would need something showing that FEDGRANTUSA, is guilty of ripping off people, then and only then would replace the money and the overdraft fee that I was charged because of this.
I'm on disability and I have enough to worry about with out this happening.
Melisa
Mount Holly, North Carolina
U.S.A.
3 Updates & Rebuttals
Anonymous
Bemidji,Minnesota,
U.S.A.
How to contact this company's customer service
#2Consumer Suggestion
Fri, May 29, 2009
I had the same experience as the person in this report. I tried sending an email to [email protected]. To my surprise, I received a prompt, courteous reply, complete with an explanation and cancellation numbers for my records. The company claims the fine print had information about all the fees and services that were agreed to when ordering the one, inexpensive cd. I do not recall seeing all the information they claim was there. However, once I was able to figure out how to contact them, they canceled my order right away, saying it will take 10-14 days to process. I can live with that. Hope this helps others who have had this same problem with this company.
Meme
Mount Holly,North Carolina,
U.S.A.
FEDGRANTUSA.COM/ GRANT STIMULUS SORCE/ [email protected]
#3Author of original report
Fri, May 22, 2009
I finally got a phone number for customer service, through an e-mail they sent me. I have called them 2 times and they, "Said the $39.95 would be put back" in my account. So far nothing has been replaced, and now My account is $102.53 in the minius. My bank has said that as soon as the $39.95 is returned, they will take the overdraft paid fee, off my account. That was before They added another $30.00 fee to my account. I still haven't recieved anything for the $1.14 shipping & handling. Both times I talked to customer service, They tried giving Me the run arround. I just want this mess cleared up, so maybe My nerves will calm down enough that I won't get worse and end up in the hospital..
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution Offer
#4UPDATE Employee
Fri, May 15, 2009
Melisa, I apologize for any misunderstanding regarding the services you've been receiving from our company. There are no commitments with the free product, however there is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. It is also disclosed in the first paragraph of the Terms and Conditions of the offer. The trial period is free for 14 days and you will not be charged if you cancel within your trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends. If you have not yet contacted Customer Service please do at this number 877-495-1145 and they will happily assist you with your concerns. If you've already contacted customer service and feel you were not treated fairly, or would like to discuss additional issues, please contact me directly at 435-773-1795 or you may email me at [email protected] and I will assist you immediately. If you are another customer reading this and you have tried customer service and feel that we have failed you, or you feel you were mistreated in any way, please call me directly and the number above or the customer service email and I will be happy to address your concerns ASAP. Sincerely, Online Customer Support
