- Report: #691004
Complaint Review: Festiva Resorts - New Orleans Louisiana
Reported By:
stoneman4040 -
Mandeville, Louisiana, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Festiva Resorts
519 Frenchmen Street New Orleans, 70116 Louisiana, United States of America
Phone:
(504) 943-3100
Web:
www.festiva-frenchmen.com
Categories:
Business Rating:
(0)
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Festiva Resorts Unscrupulous Promotions New Orleans, Louisiana
Festiva and their associate, "Vacation Tour and Travel, Inc." are unscrupulous at best. We were promised a "free 4 day cruise" for attending a sales presentation in New Orleans. We attended said presentation and politely declined to purchase a "time share." We were given our "certificate" for said cruise. We can only use their "associate" to book the cruise. Several months went by and we have recently called to book our trip. Surprise! The free cruise will cost us over $300.00 each.
Of course I looked around on the internet and I can book the cruise in a better stateroom for less money (including taxes, port charges, etc.) at numerous legitimate businesses. So I then decided to check on "Festiva" and "Vacation Tour and Travel, Inc." and their reputation/complaints. Talk about shady trade practices.
I am considering contacting "Carnival Cruise Line" directly to let them know of the reputation these companies have and the effect it could be having on the "Carnival" name. I can't imagine Carnival wants their brand sullied with this type of sham.
1 Updates & Rebuttals
Festiva Rep
Asheville,North Carolina,
USA
Contact Us
#2UPDATE Employee
Tue, February 08, 2011
Robert, We are sorry to see you are having issues with your cruise. We take customer service very seriously and would like the opportunity to resolve your issue. Please send your contact information to [email protected] and I will have a manager contact you. Thank you.
