Stile
Phoenix,#2Consumer Suggestion
Tue, May 22, 2007
I absolutely agree with you that it's important that people review their account statements for unauthorized transactions or fees. But I'm puzzled as to why you immediately jump to "rip off" instead of possibly being an honest mistake. The fee happened when you ordered checks. I'm betting that when you order the checks that the agent has to override the normal charge procedures. The agent may have forgotten to override the fee, but this doesn't mean that the bank as a rule tries to slide these fees past customers. It sounds like you didn't suffer any harm (other than the time it took to make your case to a bank rep) and you were made whole, so I really don't see how this is a rip off.