Uhmanduh927
Loveland,#2UPDATE Employee
Thu, April 24, 2008
I am a customer service rep for 5/3 and I want to start by apologizing for whoever you talked to over the phone because they didn't give you all the information you needed to get this problem solved. When an ATM machine debits your account and you don't actually recieve the money you need to file a dispute for that amount of money. You can file a dispute 2 ways, either over the phone through customer service, or by stopping into one of our branches. You will need to send us a letter with the card number, date of the transaction, the amount of the transaction and what happened with your signature. If you go into a branch they can actually print out a letter, you sign it and then they'll fax it over for you. Disputes take 10 business days to get completed (debit cards only, 30 days for credit cards), but any fees incurred would get reversed as well. I hope you read this and file a dispute because you should definitely get all your money back if there was an error! Good luck!
Uhmanduh927
Loveland,#3UPDATE Employee
Thu, April 24, 2008
I am a customer service rep for 5/3 and I want to start by apologizing for whoever you talked to over the phone because they didn't give you all the information you needed to get this problem solved. When an ATM machine debits your account and you don't actually recieve the money you need to file a dispute for that amount of money. You can file a dispute 2 ways, either over the phone through customer service, or by stopping into one of our branches. You will need to send us a letter with the card number, date of the transaction, the amount of the transaction and what happened with your signature. If you go into a branch they can actually print out a letter, you sign it and then they'll fax it over for you. Disputes take 10 business days to get completed (debit cards only, 30 days for credit cards), but any fees incurred would get reversed as well. I hope you read this and file a dispute because you should definitely get all your money back if there was an error! Good luck!
Uhmanduh927
Loveland,#4UPDATE Employee
Thu, April 24, 2008
I am a customer service rep for 5/3 and I want to start by apologizing for whoever you talked to over the phone because they didn't give you all the information you needed to get this problem solved. When an ATM machine debits your account and you don't actually recieve the money you need to file a dispute for that amount of money. You can file a dispute 2 ways, either over the phone through customer service, or by stopping into one of our branches. You will need to send us a letter with the card number, date of the transaction, the amount of the transaction and what happened with your signature. If you go into a branch they can actually print out a letter, you sign it and then they'll fax it over for you. Disputes take 10 business days to get completed (debit cards only, 30 days for credit cards), but any fees incurred would get reversed as well. I hope you read this and file a dispute because you should definitely get all your money back if there was an error! Good luck!
Uhmanduh927
Loveland,#5UPDATE Employee
Thu, April 24, 2008
I am a customer service rep for 5/3 and I want to start by apologizing for whoever you talked to over the phone because they didn't give you all the information you needed to get this problem solved. When an ATM machine debits your account and you don't actually recieve the money you need to file a dispute for that amount of money. You can file a dispute 2 ways, either over the phone through customer service, or by stopping into one of our branches. You will need to send us a letter with the card number, date of the transaction, the amount of the transaction and what happened with your signature. If you go into a branch they can actually print out a letter, you sign it and then they'll fax it over for you. Disputes take 10 business days to get completed (debit cards only, 30 days for credit cards), but any fees incurred would get reversed as well. I hope you read this and file a dispute because you should definitely get all your money back if there was an error! Good luck!