- Report: #1030684
Complaint Review: Fifth Third Bank - North Canton Ohio
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Fifth Third Bank
www.fifththirdbank.com North Canton, 44720 Ohio, U.S.A.
Phone:
330-499-5353
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Fifth Third Bank ripoff stop payment on a check dishonest, liars, North Canton Ohio
I stopped payment on a check on 02/26/2007, I was charged $33.00 to do this, on 02/27/2007, the check that I stopped payment on hit my bank. The check was for $460.00 I had $417.60 in my account. (I paid the people who the check was made out to in cash on 02/25/2007.) However,Fifth Third processed my stop payment, charged my account to stop the payment and then overdrew my account because they debited the check that the stop payment was on!
After making my account overdrawn by doing this, they also posted another check that overdrew me even more and charged me 66.00 in OD fees. I called customer service was told that there shouldn't be any OD fees to my account do to the stop payment of the check.
Then I was charged for Fifth Third to send back the 2 checks they bounced (one was the stop payment check) as NSF to the creditors I wrote them to. Now I have to pay $60.00 in NSF charges to them.
Two days later, I had a direct deposit go into my account @ 1201 am and they bounced a 508.00 ACH debit because "they post the negatives before they post the positives". Again I called customer service and they stated that is just how it is done, and this isn't there problem now, and my account was credited $33.00 for the stop payment fee that I did 9 days ago that threw me into this mess.
I have stopped payment on checks in the past with my old bank, and when I did they never debited my account for the check the stop payment was placed on. They post it as "stop payment" and my balance has never been debited. I was told by Fifth Third that they still have to process the stop payment and debit my account, and the funds need to be there to cover it anyway. Then why charge to stop a payment of the funds.
In my opinion they credited me the $33.00 stop payment fee because then they can justify the OD fees they charged my account and state that basically the stop payment was never in effect. I am furious at their customer service skills and the hidden information they don't disclose and I am changing banks this week.
Melissa
North Canton, Ohio
U.S.A.
After making my account overdrawn by doing this, they also posted another check that overdrew me even more and charged me 66.00 in OD fees. I called customer service was told that there shouldn't be any OD fees to my account do to the stop payment of the check.
Then I was charged for Fifth Third to send back the 2 checks they bounced (one was the stop payment check) as NSF to the creditors I wrote them to. Now I have to pay $60.00 in NSF charges to them.
Two days later, I had a direct deposit go into my account @ 1201 am and they bounced a 508.00 ACH debit because "they post the negatives before they post the positives". Again I called customer service and they stated that is just how it is done, and this isn't there problem now, and my account was credited $33.00 for the stop payment fee that I did 9 days ago that threw me into this mess.
I have stopped payment on checks in the past with my old bank, and when I did they never debited my account for the check the stop payment was placed on. They post it as "stop payment" and my balance has never been debited. I was told by Fifth Third that they still have to process the stop payment and debit my account, and the funds need to be there to cover it anyway. Then why charge to stop a payment of the funds.
In my opinion they credited me the $33.00 stop payment fee because then they can justify the OD fees they charged my account and state that basically the stop payment was never in effect. I am furious at their customer service skills and the hidden information they don't disclose and I am changing banks this week.
Melissa
North Canton, Ohio
U.S.A.
1 Updates & Rebuttals
Lori
Kalkaska,Michigan,
U.S.A.
This one is truly ridiculous!
#2Consumer Comment
Sat, March 03, 2007
First of all, if I'm reading this post correctly, you issued a stop payment before it was presented. At that point, this check shouold have had NO effect on your account. Period. End of story. If this had been the case, the next check in line would not have bounced, which means that not only did 5/3 overcharge you for the 2 overdrafts through their system, but they should have to call the other institutions and explain the situation so that those fees would be waived as well. As for the debit 2 days later, did it bounce because of all the other incorrect activity on your account, or because it came in too close to your direct deposit? Good Luck Melissa, and I hope that you find a bank that will do you better than this one did (although after following ROR for the last year and a half, I'd venture to say that you'll need to choose carefully, because there's a lot of banks that seem to have complaints on here.) Please update us if 5/3 makes an effort to correct this for you.
