- Report: #271016
Complaint Review: Fifth Third Bank - North Olmsted Ohio
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Fifth Third Bank
26187 LORAIN AVENUE North Olmsted, 44070 Ohio, U.S.A.
Phone:
440-779-6353
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Fifth Third Bank Releases Funds from Private Account than won't accept fault. North Olmsted Ohio
I have a serious issue and I don't know where else to go to resolve it. First and foremost, I am a former employee of Fifth Third Bank, so I know the rules of banking....so if I could be spared the comments of the "chains of command", that would be great.
I have/had two accounts with Fifth Third Bank. One of them was a joint checking account with my husband and myself on it, and the other was a checking account that was solely in my name, setup after I was employed by the company. In July of 2007, my marriage was ending and in a matter of minutes, all of my money was gone and Fifth Third Bank doesn't care.
I had transferred money from the joint account into my sole account for bill purposes. Angry, my husband called the call center for Fifth Third Bank and some poorly trained and inadequate representative transferred $1200.00 from my sole account back to the joint account. Now, had this representative paid attention to the training provided at the time of hiring, he would have known that account verification is needed and that if the account has a sole owner..then monies can not be transferred out by anyone other than the sole owner. Well, lucky for me.....my husband got a moron on the telephone and there went the money.
Within minutes, my husband took a check up to the North Olmsted, Ohio branch (made out to cash, of course!!) and withdrew the money. Once I noticed what had happened, I immediately contacted the bank. I went to the police station and filled out a report which included the fraud committed by my husband (although it should have been against the bank for giving my money away without my permission).The following business day, I filed a fraud claim in the bank.
It has been over a month and still nothing. The only person who has done anything to help me is one of the tellers at the North Olmsted Branch. I have not received an apology from the bank. The bank refuses to accept responsibility for their actions, stating that since we are husband and wife it doesn't matter. BULL****!
If one has a SOLE account, then the bank has NO RIGHT to hand out money, I don't care if its to a spouse, child, uncle, grandpa, whatever! If that was the case, the bank could just take money out of our accounts whenever they felt like it because they don't have to be held accountable!
Now, Fifth Third Bank has asked me to provide a copy of my police report against my husband. Well hell, apparently he wasn't in the wrong, according to the bank! So, who is wrong here? I feel the bank!
I contacted the police department, left messages and talked to the secretaries there for two straight days. The report was faxed over, per the request of Fifth Third Bank with the understanding that the monies would be returned to me at midnight of the day that the fax was received. It's been two more days and still NOTHING!
I want to sue Fifth Third Bank for lack of keeping my accounts private. I want to sue Fifth Third Bank for being negligent with my funds. I want my money back and I want Fifth Third Bank to pay for what they've cost me!
Any help would be appreciated.
Stephanie
North Olmsted, Ohio
U.S.A.
I have/had two accounts with Fifth Third Bank. One of them was a joint checking account with my husband and myself on it, and the other was a checking account that was solely in my name, setup after I was employed by the company. In July of 2007, my marriage was ending and in a matter of minutes, all of my money was gone and Fifth Third Bank doesn't care.
I had transferred money from the joint account into my sole account for bill purposes. Angry, my husband called the call center for Fifth Third Bank and some poorly trained and inadequate representative transferred $1200.00 from my sole account back to the joint account. Now, had this representative paid attention to the training provided at the time of hiring, he would have known that account verification is needed and that if the account has a sole owner..then monies can not be transferred out by anyone other than the sole owner. Well, lucky for me.....my husband got a moron on the telephone and there went the money.
Within minutes, my husband took a check up to the North Olmsted, Ohio branch (made out to cash, of course!!) and withdrew the money. Once I noticed what had happened, I immediately contacted the bank. I went to the police station and filled out a report which included the fraud committed by my husband (although it should have been against the bank for giving my money away without my permission).The following business day, I filed a fraud claim in the bank.
It has been over a month and still nothing. The only person who has done anything to help me is one of the tellers at the North Olmsted Branch. I have not received an apology from the bank. The bank refuses to accept responsibility for their actions, stating that since we are husband and wife it doesn't matter. BULL****!
If one has a SOLE account, then the bank has NO RIGHT to hand out money, I don't care if its to a spouse, child, uncle, grandpa, whatever! If that was the case, the bank could just take money out of our accounts whenever they felt like it because they don't have to be held accountable!
Now, Fifth Third Bank has asked me to provide a copy of my police report against my husband. Well hell, apparently he wasn't in the wrong, according to the bank! So, who is wrong here? I feel the bank!
I contacted the police department, left messages and talked to the secretaries there for two straight days. The report was faxed over, per the request of Fifth Third Bank with the understanding that the monies would be returned to me at midnight of the day that the fax was received. It's been two more days and still NOTHING!
I want to sue Fifth Third Bank for lack of keeping my accounts private. I want to sue Fifth Third Bank for being negligent with my funds. I want my money back and I want Fifth Third Bank to pay for what they've cost me!
Any help would be appreciated.
Stephanie
North Olmsted, Ohio
U.S.A.
2 Updates & Rebuttals
Stephanie
North Olmsted,Ohio,
U.S.A.
Thanks for the Info!
#2Author of original report
Thu, August 30, 2007
Thank you, so much, for the info! I will be sure to fill it out and send it in! I truly appreciate it!
Ken
Randolph,Massachusetts,
U.S.A.
File a complaint
#3Consumer Comment
Wed, August 29, 2007
It wouldn't hurt to file a complaint with the Comptroller of the Currency (who is their regulatory body). You can find information on how to do so at: www.occ.treas.gov/customer.htm I would make sure that the bank knows you have filed a complaint, it's a big fat pain for them and they are much more likely to resolve your issue. Good luck.
