- Report: #1323292
Complaint Review: Findlay Toyota - Henderson Nevada
Reported By:
Roberta Schneider -
Las Vegas, Nevada, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Findlay Toyota
7733 Eastgate Road Henderson, 89011 Nevada, USA
Phone:
7025662573
Web:
findlaytoyota.com
Categories:
Business Rating:
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Findlay Toyota Findlay Auto Group Findlay Toyota accepted my check in the amount of $17,000 to purchase my vehicle after my lease expired, then failed to send the title paperwork to the State of Nevada. I am 78 years old. I believe they were hoping I wouldn't notice, due to my age. Henderson Nevada
On June 29, 2016, I gave Findlay Toyota a check in the amount of $17,000 to pay off my Rav 4 that I was leasing. I was working with Rick Glen. I attempted to contact Mr. Glen after nearly 2 months went by and I still haven't received my title. Mr. Glen was extremely rude to me, and stated that if I didn't hear from him - that was good news. If I heard from him - that wasn't good news.
I then contacted an attorney to investigate the situation. When my attorney contacted Tonya, the title clerk, on August 18, 2016 - that was the first time Tonya had ever heard my name. She just now began processing the paperwork and said it will be another month before I receive my title.
I am 78 years old. I firmly believe that Mr. Glen was holding my money and was hoping that I would forget, due to my age.
3 Updates & Rebuttals
Robert
Irvine,California,
USA
This isn't a blog site...
#2Consumer Comment
Sat, August 20, 2016
This site isn't for you to post your general rantings. It is a place to post SPECIFIC incidents of "RipOff's". Not a venue for you to write as a teaser for your next installment.
Your lack of detail discredits your post significantly. Not only that but you are further discredited because you don't even live in Garden Grove...you listed yourself as living in Yorba Linda a good 20 miles away. Then let us not forget that the "general" think you talked about you even admit happened years ago. You also make the assertion that it will happen again.
Okay..so what happened years ago and how many times has it happened since?
Perhaps you should come back and post a specific RipOff on how you or someone you personally know were ripped off.
Bubba Lee
REd Deer,Canada
Robert is obviously...
#3Consumer Comment
Fri, August 19, 2016
has never been a dealership employee, read a newspaper where a dealership employee has defrauded customers or his employers or been in a dealership finance office to see how easy it would be to defraud an elderly person out of an easy $17,000 exactly as described.
A dealer local to us had a salesman sell 42 units over the course of a 2 years and kept the money before he was caught. The police charged him with 5 as 42 counts would have put too much strain on the justice system. The criminal got time served (ten days) and 5 years probation.
While I am certain it took Findlay Toyota more than 10 minutes to start processing the title, I find it heartening that they did so with out further drama once the Lawyer contacted them.
Very Very unfortunate the original poster had to get a Lawyer involved. He probably didn't need to if he had known who to speak to at the dealership.
All in all Findlay Toyota comes out relatively looking good in this case.
I will lay money Findlay Toyota had to pay this out and didn't get the payment in the first place.
Mr. Glen is hopefully fired and under police investigation.
Robert
Irvine,California,
USA
For what purpose...
#4Consumer Comment
Fri, August 19, 2016
Your claim is that somehow this guy took your money but failed to give you the title in the hopes that you wouldn't notice. So you are basically accusing them of fraud.
Fraud generally has a very important part. That is to let the person who is doing the scam take advantage of the person being scammed for monetary gain.
So why would this guy do this? What was in it for him? What does your attorney think they did this for?
You said when your attorney called it was the first time the clerk heard your name, so she started to process the paperwork. Okay...someone who has never heard your name would not go right from a phone call to processing a title. So what did she say happened?
As this could be nothing more than an innocent mistake of them loosing your paperwork. It could even be some incompetence on behalf of the dealer. But there is a long way from incompetent to fraud.
