Complaint Review: Firestone Tire Co. - Nationwide

I am a current employee of the company that you have filed a complaint on. For the last 15 years I have been a certified tire "expert" with this company and most other "major " brands. The problem which you describe is not consistant with the problems many other Ford Explorer drivers have experienced. The way in which your tire "blew" is consistant with a low pressure run-on flat. that means that at some point your tire lost enough pressure to "squash" the sidewall of the tire and thereby build up a tremendous amount of heat which then caused the tire to completely fail. This is not a defect in the tire as it was an outside source which caused the initial air loss.My suggestion would be to have your tire inspected by several tire experts and compare thier findings. The size tire which you indicate is not prone to be bad especially after 30,000 miles as you describe.if a tire were to be defective it would not come apart as you describe.as they are made in a mold in sections like a slice of pizza and then have the tread added. Drivers must take responsability for thier vehicles and the maintenance of them instead of blaming the most convieniant person/company.Firestone initiated the largest Voluntary Recall in History for YOUR safety.YOU still need to take care of your own tires and vehicle---if you cannot or will not just bring it to any local garage and they will do it for you----for a price!!!!!!!

I am a current employee of the company that you have filed a complaint on. For the last 15 years I have been a certified tire "expert" with this company and most other "major " brands. The problem which you describe is not consistant with the problems many other Ford Explorer drivers have experienced. The way in which your tire "blew" is consistant with a low pressure run-on flat. that means that at some point your tire lost enough pressure to "squash" the sidewall of the tire and thereby build up a tremendous amount of heat which then caused the tire to completely fail. This is not a defect in the tire as it was an outside source which caused the initial air loss.My suggestion would be to have your tire inspected by several tire experts and compare thier findings. The size tire which you indicate is not prone to be bad especially after 30,000 miles as you describe.if a tire were to be defective it would not come apart as you describe.as they are made in a mold in sections like a slice of pizza and then have the tread added. Drivers must take responsability for thier vehicles and the maintenance of them instead of blaming the most convieniant person/company.Firestone initiated the largest Voluntary Recall in History for YOUR safety.YOU still need to take care of your own tires and vehicle---if you cannot or will not just bring it to any local garage and they will do it for you----for a price!!!!!!!

I am a current employee of the company that you have filed a complaint on. For the last 15 years I have been a certified tire "expert" with this company and most other "major " brands. The problem which you describe is not consistant with the problems many other Ford Explorer drivers have experienced. The way in which your tire "blew" is consistant with a low pressure run-on flat. that means that at some point your tire lost enough pressure to "squash" the sidewall of the tire and thereby build up a tremendous amount of heat which then caused the tire to completely fail. This is not a defect in the tire as it was an outside source which caused the initial air loss.My suggestion would be to have your tire inspected by several tire experts and compare thier findings. The size tire which you indicate is not prone to be bad especially after 30,000 miles as you describe.if a tire were to be defective it would not come apart as you describe.as they are made in a mold in sections like a slice of pizza and then have the tread added. Drivers must take responsability for thier vehicles and the maintenance of them instead of blaming the most convieniant person/company.Firestone initiated the largest Voluntary Recall in History for YOUR safety.YOU still need to take care of your own tires and vehicle---if you cannot or will not just bring it to any local garage and they will do it for you----for a price!!!!!!!

I am a current employee of the company that you have filed a complaint on. For the last 15 years I have been a certified tire "expert" with this company and most other "major " brands. The problem which you describe is not consistant with the problems many other Ford Explorer drivers have experienced. The way in which your tire "blew" is consistant with a low pressure run-on flat. that means that at some point your tire lost enough pressure to "squash" the sidewall of the tire and thereby build up a tremendous amount of heat which then caused the tire to completely fail. This is not a defect in the tire as it was an outside source which caused the initial air loss.My suggestion would be to have your tire inspected by several tire experts and compare thier findings. The size tire which you indicate is not prone to be bad especially after 30,000 miles as you describe.if a tire were to be defective it would not come apart as you describe.as they are made in a mold in sections like a slice of pizza and then have the tread added. Drivers must take responsability for thier vehicles and the maintenance of them instead of blaming the most convieniant person/company.Firestone initiated the largest Voluntary Recall in History for YOUR safety.YOU still need to take care of your own tires and vehicle---if you cannot or will not just bring it to any local garage and they will do it for you----for a price!!!!!!!