J.r.
Sandy,#2Consumer Comment
Sun, July 26, 2009
Things like tire rotations are in every owners manual I have read (many being someone in the automotive industry). You do have to realize they are running a business, things like wiper blades may seem to you like nit picking, but wipers are actually a safety item which in some states that require safety inspections for licensing things like wiper blades are grounds for a fail. Also included in safety is tires, when the tread is low (2 32nds of an inch or the distance on an American penny from Lincolns head to the edge of the penny) it IS definitely a safety hazard. Not just are you having low traction but also it makes the tire moer prone to failure. these conditions make you a hazzard to not just you and your car but others if your tire blows going down the freeway. Without being there to diagnose it, the half shaft ( CV AXLE ) sounded like a proper diagnosis according to how you phrased it, and the price seemed nothing out of the ordinary. I agree with RAMOWNER on his statements. Definitely Industry professional VS Uninformed Consumer As far as mentioning everything they see, its two fold, one you might get those issues fixed there making them money, but also it is done to let you know what issues you vehicle may have. I would hate to go to a shop who only fixed what I told them and didn't tell me there was other issues. A lot of the time some of these issues they find they didn't charge you to find them, so getting one job done you had some free diagnosis on some other issues in your car.
Ramowner
Dallas,#3UPDATE EX-employee responds
Fri, March 27, 2009
First off just about all auto mfg reco tire rotations every 6,000 miles. You not knowing this already identifies you as an uninformed consumer. As for the brakes, did that include both axles? What about new rotors? For you to have a 20 year old son you should be old enough to remember when the norm was to rebuild calipers everytime you put new pads on. I certainly hope that if they did reco rotors and you went elsewhere they didn't true the rotors as firestone only reco rotors when below mfg specs or severe warping or grooves that a lathe could not properly take care off. The tune up, well they won't take out the plugs just to see if they're new or not, and more than likely reco them due to mileage. If you just had them done did they replace the plug wires? Probably not otherwise the tech would have noticed that and wouldn't have reco plugs. The cv half shaft appears to be appropriate, was your vehicle aligned when the half shaft was replaced? Have a good day.
Flynrider
Phoeix,#4Consumer Comment
Mon, March 16, 2009
Your issue with the tires is pretty clear cut. You ask "where it was written" that you must rotate the tires regularly. This is a basic maintenance item that is written in just about every owners manual that I've ever seen. How you can own so many cars and not ever have heard of tire rotation is amazing. Any time you buy tires, the accompanying paperwork from the manufacturer will also say that you have to rotate them for even wear.