- Report: #19622
Complaint Review: FIRST CAPITAL BANK - Toronto Ontario
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FIRST CAPITAL BANK
Toronto, Ontario, U.S.A.
Phone:
416-488-4664
Web:
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FIRST CAPITAL CONSUMERS GROUP MISREPRESENTATION OF CLAIMS & FLAT-OUT RIPOFF ripoff business con artist consumer fraud Ontario Canada
Just like many other people, I received a phone call from First Capital Bank on February 28, 2002 offering me the opportunity to receive a credit card from them. They offered two options, a "Silver" package for $199.00 or "Gold" package for $219.00 and being optimistic I opted for the Gold package. They then asked for my banking info over the telephone, and I informed them that I do not give my personal info over the telephone for security reasons. The rep then tried to pressure me by saying that I could not receive this offer without giving them my information, and I informed him that I would have to pass if that was the basis for this offer. The rep put me on hold and supposedly had a confab with his supervisor and received "special permission" for me to fax my information to them.
So I faxed a letter stating that they could deduct the required $219.00 from my checking account. I received a call back from same rep after fax was sent confirming receipt of my information. I was told that my account would be debited on March 10 and my MasterCard and Visa should arrive within 3 to 4 weeks after that. I never received these credit cards as promised, so I began to call their customer service center with the "customer care pin number" provided to me.
After over one month of leaving messages with no response, I faxed a letter to the same fax number that I had sent my banking information to and stated that they were defrauding me and if I did not receive a response within 10 days of this fax, I would hand the matter over to my attorneys for further action.
Miraculously, I received a voice mail within 15 minutes of my sending this notice. Once again, when I tried to call the number left on my voice mail, all I got was the same message asking me to leave my name and number with "customer care pin number" as I had many times before.
The next morning, I received a telephone call from a Customer Care Associate stating that she could not apologize enough for the misunderstanding between myself and their company and would resend the information to me as soon as possible. She stated that it would be another 3 to 4 weeks before I received the replacement package. I expressed my displeasure with this entire procedure and asked if they had another customer service number that an actual human would answer on the other end. She very kindly obliged and gave me this number - 416-488-4868.
I am still waiting for my replacement information to be mailed to me. If I do not receive it within 3 to 4 weeks as promised, I will definately let my attorney handle this!
APRIL
Dallas, Texas
So I faxed a letter stating that they could deduct the required $219.00 from my checking account. I received a call back from same rep after fax was sent confirming receipt of my information. I was told that my account would be debited on March 10 and my MasterCard and Visa should arrive within 3 to 4 weeks after that. I never received these credit cards as promised, so I began to call their customer service center with the "customer care pin number" provided to me.
After over one month of leaving messages with no response, I faxed a letter to the same fax number that I had sent my banking information to and stated that they were defrauding me and if I did not receive a response within 10 days of this fax, I would hand the matter over to my attorneys for further action.
Miraculously, I received a voice mail within 15 minutes of my sending this notice. Once again, when I tried to call the number left on my voice mail, all I got was the same message asking me to leave my name and number with "customer care pin number" as I had many times before.
The next morning, I received a telephone call from a Customer Care Associate stating that she could not apologize enough for the misunderstanding between myself and their company and would resend the information to me as soon as possible. She stated that it would be another 3 to 4 weeks before I received the replacement package. I expressed my displeasure with this entire procedure and asked if they had another customer service number that an actual human would answer on the other end. She very kindly obliged and gave me this number - 416-488-4868.
I am still waiting for my replacement information to be mailed to me. If I do not receive it within 3 to 4 weeks as promised, I will definately let my attorney handle this!
APRIL
Dallas, Texas
5 Updates & Rebuttals
By the way, I still have never received a response from these so called "people"!
#20
Sun, June 30, 2002
After an exhausting effort to contact a live human being at the telephone number I was given, I finally reached someone who informed me that I should fax my request into their office along with a copy of my bank statement showing where the charges had been debited from my account and they would refund my money. So, I did as they requested......GUESS WHAT??? I NEVER RECEIVED MY MONEY!!!! WHAT A SURPRISE!!!
I have just sent all of my information via e-mail to [email protected] for their assistance in getting my money back from these scumbags! I would encourage each and every one of you who has been cheated by this so-called "company" to do the same IMMEDIATELY!!!
FINALLY....HELP HAS ARRIVED!
#30
Sun, June 30, 2002
YOU CAN SEARCH THE LISTINGS UNDER "FIRST CAPITAL" OR "FIRST CAPITAL CONSUMERS GROUP" UNTIL YOU TURN BLUE IN THE FACE....THEY NEVER END! CHECK OUT THE NEWEST POSTINGS FROM OTHER VICTIMS AND SEE WHAT BADBUSINESSBUREAU.COM CAN DO TO HELP YOU!
EVERYONE NEEDS TO CONTACT THEM ASAP!!!
FINALLY....HELP HAS ARRIVED!
#40
Sun, June 30, 2002
YOU CAN SEARCH THE LISTINGS UNDER "FIRST CAPITAL" OR "FIRST CAPITAL CONSUMERS GROUP" UNTIL YOU TURN BLUE IN THE FACE....THEY NEVER END! CHECK OUT THE NEWEST POSTINGS FROM OTHER VICTIMS AND SEE WHAT BADBUSINESSBUREAU.COM CAN DO TO HELP YOU!
EVERYONE NEEDS TO CONTACT THEM ASAP!!!
FINALLY....HELP HAS ARRIVED!
#50
Sun, June 30, 2002
YOU CAN SEARCH THE LISTINGS UNDER "FIRST CAPITAL" OR "FIRST CAPITAL CONSUMERS GROUP" UNTIL YOU TURN BLUE IN THE FACE....THEY NEVER END! CHECK OUT THE NEWEST POSTINGS FROM OTHER VICTIMS AND SEE WHAT BADBUSINESSBUREAU.COM CAN DO TO HELP YOU!
EVERYONE NEEDS TO CONTACT THEM ASAP!!!
FINALLY....HELP HAS ARRIVED!
#60
Sun, June 30, 2002
YOU CAN SEARCH THE LISTINGS UNDER "FIRST CAPITAL" OR "FIRST CAPITAL CONSUMERS GROUP" UNTIL YOU TURN BLUE IN THE FACE....THEY NEVER END! CHECK OUT THE NEWEST POSTINGS FROM OTHER VICTIMS AND SEE WHAT BADBUSINESSBUREAU.COM CAN DO TO HELP YOU!
EVERYONE NEEDS TO CONTACT THEM ASAP!!!
