- Report: #407277
Complaint Review: Fit Factory - New Yorck New York
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Author Confirmed
Why?
Fit Factory
305 W Broadway New Yorck, 10013 New York, U.S.A.
Phone:
866-4071022
Web:
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Fit Factory Fit Factory STOLE MY MONEY New York New York
FitFactory stole my money!
I agreed to a one-time sample of their Green Tea product. They signed me up to a 12-month MEMBERSHIP, which I do not want.
ALL attempts to contact them have failed. They do not answer the phone.
They do not respond to email. Their online chat forum is unattended.
These people are criminals. I am reporting them here and to every other consumer protection agency I can find.
Todd
Blue Jay, California
U.S.A.
I agreed to a one-time sample of their Green Tea product. They signed me up to a 12-month MEMBERSHIP, which I do not want.
ALL attempts to contact them have failed. They do not answer the phone.
They do not respond to email. Their online chat forum is unattended.
These people are criminals. I am reporting them here and to every other consumer protection agency I can find.
Todd
Blue Jay, California
U.S.A.
2 Updates & Rebuttals
Conniea78
Encino,California,
U.S.A.
Contact Our Customer Service Manager
#2UPDATE Employee
Fri, January 16, 2009
Hello my name is Connie. I'm a customer service representative for Fit Factory's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact us directly. My manager's email is [email protected] or if you call our customer service line 1-866-407-1022. I apologize for the poor customer service you recieved, and I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you, although e-mail is recommended because our phone lines can entail very long waits because we are so busy. Thank you for your time and have a great day. Connie, CSA Fit Factory
Conniea78
Encino,California,
U.S.A.
Contact Our Customer Service Manager
#3UPDATE Employee
Fri, January 16, 2009
Hello my name is Connie. I'm a customer service representative for Fit Factory's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact us directly. My manager's email is [email protected] or if you call our customer service line 1-866-407-1022. I apologize for the poor customer service you recieved, and I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you, although e-mail is recommended because our phone lines can entail very long waits because we are so busy. Thank you for your time and have a great day. Connie, CSA Fit Factory
