- Report: #1269873
Complaint Review: Fitness Blowout - Internet
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Author Confirmed
Why?
Fitness Blowout
Internet, USA
Phone:
(800) 348-4537
Web:
http://www.fitnessblowout.com
Categories:
Business Rating:
(0)
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Fitness Blowout Liars and Thieves Los Angeles Internet
Liars and Thieves, Do not purchase anything from them!
I wanted a very particular item, the Tour De France training bike because of its features and purchased it from www.fitness warehouse4less.com / www.fitnessblowout.com I called because they had the best pricing. I spent 45 min on the phone with Rocky ([email protected]) discussing equipment and telling him I needed it quickly due to some events coming up within 2 weeks and needed to start training immediately.
He said we take 14-21 days for shipping so I asked about a rush. He said I will throw that in and that our standard is 9-10 days but you will get it in 6-7 days. Rocky told me it was in stock at their dealer (as they are a 3rd party middle man) in Utah and could be shipped the next day so we had it on time. This item was ordered and paid for on the 9th of Nov at 4:55 P.M.
I waited 3 full days and called to ask for shipping details so I could make sure we were available on the day it comes so it doesn’t get stolen off the porch. Upon calling the customer service rep said its not being shipped for another 2 or 3 weeks and was being very condescending about it. This went on for another 5 min and then asked to be transferred to the owner. He didn’t do that, he transferred me to Steve who is on his team.
I contacted the sales rep again by VM and Email. Several times we inquired and no response 2 days later from him. I tried contacting sales, customer service, chat and Jim the owner again. Nothing, just crickets and lies for almost 20 minutes and then hung up on.
Following this I spoke to Sonny who promised and guaranteed they had shipped the unit but would not give me a tracking number. She felt waiting a day to get a tracking number was okay. I called back at the end of the day and someone else told me it shipped but they wouldn’t have any tracking info for a week, If it shipped it shipped just give me the info.
Sadly to say when I called back and spoke to Tommy, (who honest and helpful) it wasn’t true, they lied several times again. This was on Friday, Tommy said he put in several requests to rusk the order and shipping, (Almost a week later) I waited till Monday at lunch time and called again. I waited for 40 min on the phone and finally reached Tommy again, he said the dealer just responded and said they don’t even have one and not sure when it will be available. So I paid in advance and waited a week just to hear we are clueless and have no idea when well even have it.
Currently I have left 2 messages for Jim the owner trying to cancel and get my money back. Currently they want to charge me me a restock fee of 25% on something they don’t even have, haven’t touched, haven’t been able to place or drop ship , I will follow up and let you know how this goes.
So days later they finally emerged with a new story of our shipping manager quit (on a side note I would too) and nothing went out. But I promise you I jumped through all the loops and made this happen for you, you’ll have it on Friday the 20th of Nov, only 9 days after the fact, a far cry from you’ll have it in 6 days. So I waited till Monday the 23rd and found out it hasn’t even been shipped till today. Scheduled time off arrival is now Nov 25th by 8 P.M. 2.5 weeks later. Rocky ([email protected]) just lied to me from the beginning and shipped it normal and told me about 10 lies in the meantime. I asked Rocky how he was going to fix this mess and the response I got was sorry we have done what we can now go pound sand.
There are several thing that are seriously wrong with this company and their leadership. Just do what you say your going to do, don’t lie to people, it is completely inappropriate.
These people are incompetent, criminal and crooked. They lie and tell you whatever you want to hear and then you cannot get ahold of them for to get anything taken care of. There is a special place in H*** for people like this, they are extremely dishonest and unethical. Check the bottom of this Yelp page, there are pages of 1 star reviews that are under “Not Currently Recommended" Do yourself a favor and avoid this middle man and go to a retail location or the manufacture directly.
