- Report: #1228634
Complaint Review: Fitness Connection - Nationwide
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Author Not Confirmed
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Fitness Connection
Nationwide, USA
Web:
www.fitnessconnectionusa.com
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Fitness Connection Cancelation policy - Most ridiculous in history. Pure Scam. Allen, Texas Nationwide
The cancellation policy is ridiculous. They require you to send in a letter to the HQ. Now remember dont forget to track the letter because if you dont it seems to get 'lost'. Believe me, im not the only person who this has happened to.
I joined the month to month membership at $20 a person for me and my wife in July 2014. We stopped going in Nov 2014 and we sent in a letter to cancel the membership. A few months go by and I see they are still taking money out.
So I contact them and the first thing they ask is "Do you have a tracking number?" I said no and that was the end of it. Apparently standard post in the USA is not acceptable anymore.
Customer service dont care, they just keep telling you the same thing like they have a programmed chip with the same sentence. Why should I have to pay to send my cancelation?
I called back because I could accept this and another lady said you can do it online?! So I cancel online at the site the lady had given me WITH the password to do so. I also recieve an email confirmation of it.
A few months go by and realize they are STILL charging me. So when I call back to ask why she said "only some locations accept online cancelation"........... were in 2015 and only SOME locations can cancel online, apparently. That was the most absurd thing I had heard.
So after continuous frustration I sent in my letter, TRACKED and everything in March 2015 and in MAY 2015 we are still being charged.
I even got a call from them in March 2015 to tell me they had recieved the letter.
I stopped going gym in November and its May 2015: Thats 6 months x $40 = $240 they have wrongly taken from me.
I think thats explains all I need to say about this money greedy scam Fitness Connection have going on.
