- Report: #723765
Complaint Review: FIXNOW ONMITECH - Internet
Reported By:
M -
Ann Arbor, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FIXNOW ONMITECH
Internet, United States of America
Phone:
Web:
fixnow.us
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FIXNOW ONMITECH Bad News Unknown, Internet
I had a problem FIXNOW/ ONMITECH with having them help with Outlook PST. Two
hours on the phone and nothing was done! I spent a lot of time looking
at a cursor that wasn't moving! Same"Sorry for the inconvenience"
messages. I suggested kicking it up to the next tech level or giving me
an incident no. so I could do later (with perhaps a Tech assistant who
wasn't so slow and dumb). Response was "Let me keep working on it". Of
course the cursor just sat there (remote desktop). Tried to call
customer support - a joke. Got the offshore tech site who said "what
company do you need CS for? Told them and was put on hold long enough
to make he hang up (and cancel payment, BTW). Save your time an money;
these guys aren't real.
hours on the phone and nothing was done! I spent a lot of time looking
at a cursor that wasn't moving! Same"Sorry for the inconvenience"
messages. I suggested kicking it up to the next tech level or giving me
an incident no. so I could do later (with perhaps a Tech assistant who
wasn't so slow and dumb). Response was "Let me keep working on it". Of
course the cursor just sat there (remote desktop). Tried to call
customer support - a joke. Got the offshore tech site who said "what
company do you need CS for? Told them and was put on hold long enough
to make he hang up (and cancel payment, BTW). Save your time an money;
these guys aren't real.
1 Updates & Rebuttals
OTS
LOS ANGELES,California,
USA
We rip-off no one. We provide quality, affordable technical support. Thats why we have earned an A+ BBB rating.
#2REBUTTAL Owner of company
Fri, May 13, 2011
We have no record of this person being a customer. Plus by his/her comments,
they appear to know nothing about our processes. We do not stay on a phone
with someone for two hours. We do remote access log-in to the
computers. Plus the supposedly asked question, What company do you need
CS for? is ridiculous.
If this is a real customer, they need to contact us and provide us with
the name and email address with which she/he allegedly contacted us in the
first place. We can then review this case and will be able to settle this
right away by solving the issue or by providing refund if, indeed she/he was a
customer to begin with. We want all our customers to be 100% satisfied,
but we have had no contact record with this individual.
As an aside, we are concerned that some of our competitors who cannot match our
pricing, our commitment to provide quality service and our desire to make our
customers happy, may be using Rip-off as a medium to willfully mislead
potential customers and distract them from getting quality help from us.
We rip-off no one. We provide quality, affordable technical support. Thats why we
have earned an A+ BBB rating.
