- Report: #1465469
Complaint Review: Flatrate Moving - New York NY
-
Author Confirmed
Why?
Flatrate Moving
555 West 25th Street New York, 10001 NY, United States
Phone:
(212) 988-9292
Web:
https://www.flatrate.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Flatrate Moving Flatrate Moving Whatever you do, do NOT use this company! They are highly unprofessional. New York NY
Stay away from this company without regard for customer satisfaction. I received a call back from a woman working for this company after I requested a quote. From the beginning she was very rude, abrasive and aggressive. This stemmed from the fact that she assumed I knew everything there is to know about the moving business. When I didn't know certain things or I asked questions she thought that were obvious, the snarky and rude comments would ensue.
First, she asked me whether I thought I had many pieces of furniture to move, I responded not many since I live in a 2 bedroom apartment by myself. After I gave her the exact inventory she became irate because she thought this was more than I had originally stated.
Second, she asked me how many boxes I needed for the move. I asked her the dimensions of the boxes, and what would be appropriate for books, clothing, kitchenware etc. She became pissed off since I didn't know the exact dimensions and that I didn't know that books should be stored in a medium box.
When I asked her whether they charged for mileage between places, whether there are more than 1 flight of stairs for carrying boxes, or for distance between the truck and the house itself, she basically laughed at my face. I asked her this because 2 other companies I had talked to charged for these things.
Finally, when I asked her whether the rate she quoted would be adjusted depending on the actual amount of boxes and moving that they would have to do, she blew her top. By this time I was also very upset and called her out on her very rude service. She immediately cut me off, said she did not want my business and hung up on me. I called back to try to speak to her manager, a man answered this time but also hung up on me when I explained the problem.
Judging by the other reviews of this company this is a disreputable company. Stay away if you want good quality service.
