- Report: #1034856
Complaint Review: Fleet Credit Services - Wilmington Delaware
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Fleet Credit Services
Po Box 15480 Wilmington, 19850 Delaware, U.S.A.
Phone:
800-6980
Web:
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Fleet Credit Services ripoff harrassment by a fleet representative after making acceptable arrangements with fleet abused & mistreated Wilmington Delaware
My husband had a change in his income and we had a move from europe to the usa which involved a major expense. We had gotton about 45 days past due on our fleet credit card. My husband called them, explained the situation, then made arrangements that were suggested by fleet of 64.00 per month for 3 months then they would re-age the account.
Well out of that 64.00, they take 8.00 in a check fee(don't know what that is) plus a 45.00 overlimit fee plus another 114.00 in finanace charges.
We were shocked but felt we could deal with it. Fleet had informed my husband that our name would be taken off of the automatic call list because the arrangements were made. That was the beginning of the end! We have been harrassed daily between five and seven times a day starting at 10 a.m. by one fleet collections representative. I inform her every day that we have already made arrangements with fleet so why is she continuing to call us at all hours?
She then proceeded to call me stupid and asked me "where the hell do you think I am calling from, the moon'? Then, "Do you realize who I work for, m'aam? I then told her sarcastically that I doubt if it was the ceo of fleet upon which semt her into a tirade. I asked her her name. She would not give it. So, I did what any other intelligent reasonable person would do. I put the phone down.
My husband then received a message at his office to call(he is a software engineer) fleet. He returned home and promptly called them. The fleet supervisor in collections was pleasant and had no knowledge of any fleet representative leaving any message. We then realized it was the one fleet rep. in collections harrassing us. Then once again starting at 11 a.m. this same fleet representative started harrassing us again. She then informed me she will continue to harrass us on an hourly basis.
She will not give us her name. We made arrangements that were agreeable to both parties. Why are they continuing to harrass us?
Judith
Deposit, New York
U.S.A.
Well out of that 64.00, they take 8.00 in a check fee(don't know what that is) plus a 45.00 overlimit fee plus another 114.00 in finanace charges.
We were shocked but felt we could deal with it. Fleet had informed my husband that our name would be taken off of the automatic call list because the arrangements were made. That was the beginning of the end! We have been harrassed daily between five and seven times a day starting at 10 a.m. by one fleet collections representative. I inform her every day that we have already made arrangements with fleet so why is she continuing to call us at all hours?
She then proceeded to call me stupid and asked me "where the hell do you think I am calling from, the moon'? Then, "Do you realize who I work for, m'aam? I then told her sarcastically that I doubt if it was the ceo of fleet upon which semt her into a tirade. I asked her her name. She would not give it. So, I did what any other intelligent reasonable person would do. I put the phone down.
My husband then received a message at his office to call(he is a software engineer) fleet. He returned home and promptly called them. The fleet supervisor in collections was pleasant and had no knowledge of any fleet representative leaving any message. We then realized it was the one fleet rep. in collections harrassing us. Then once again starting at 11 a.m. this same fleet representative started harrassing us again. She then informed me she will continue to harrass us on an hourly basis.
She will not give us her name. We made arrangements that were agreeable to both parties. Why are they continuing to harrass us?
Judith
Deposit, New York
U.S.A.
