- Report: #343456
Complaint Review: Floral Alliance - San Antonio Internet
-
Author Confirmed
Why?
Floral Alliance
4727 Manitou Dr. San Antonio, 78228 Internet, U.S.A.
Phone:
210-6841000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Floral Alliance $200 Dead funeral flowers for my Mother's Birthday San Antonio Texas
I sent (just under) $200, 24 Yellow Roses to my mother for her birthday, they lasted 1 day. Wrote a letter to US company Floral Alliance explaining the situation & recieved the most insulting email back from Soraya (she did not write her last name or title at the company), calling me a liar, she had not even contacted my mother, as she stated in her email...who is the liar. In response, I wrote an email of my disgust & asked for a refund, as they were unable to redeliver fresh roses. They did not even respond to my 2nd email complaint & I had to write a 3rd email, to receive a response, from Betty (Also did not write her last name, Supervisor for the Customer Service Department at Floral Alliance') Betty also offered no resolve but more insult.
After futher investigation, my mother discovered Floral Alliance had assigned my order to 2 shops (One in HK and the other in Macau) that specialize in Funeral arrangements! Both shops in HK & Macau forfeit their payment for the flowers, so the US company Floral Alliance has recieved nearly $200 for doing nothing but send horrible emails to the customer (me) & not even tried to rectify their disservice.
They have had my full details from the moment I ordered the flowers, they have made no attempts to call me, I have made countless international calls to my mother and tried to call the US company, with out answer.
Their webpage states, 'Satisfaction is Always Guaranteed' They are the liars! Iam not the type of person to write a complaint, frankly I don't have the time, but I would like to warn people out there...If you are thinking of sending fresh flowers to your loved ones...DO NOT USE FLORAL ALLIANCE!!! You will only end up with dead flowers, insult and disgust.
Disgusted
Sydney
Australia
After futher investigation, my mother discovered Floral Alliance had assigned my order to 2 shops (One in HK and the other in Macau) that specialize in Funeral arrangements! Both shops in HK & Macau forfeit their payment for the flowers, so the US company Floral Alliance has recieved nearly $200 for doing nothing but send horrible emails to the customer (me) & not even tried to rectify their disservice.
They have had my full details from the moment I ordered the flowers, they have made no attempts to call me, I have made countless international calls to my mother and tried to call the US company, with out answer.
Their webpage states, 'Satisfaction is Always Guaranteed' They are the liars! Iam not the type of person to write a complaint, frankly I don't have the time, but I would like to warn people out there...If you are thinking of sending fresh flowers to your loved ones...DO NOT USE FLORAL ALLIANCE!!! You will only end up with dead flowers, insult and disgust.
Disgusted
Sydney
Australia
2 Updates & Rebuttals
Betty
San Antonio,Texas,
U.S.A.
Rebuttal from Floral Alliance
#2REBUTTAL Owner of company
Sun, September 21, 2008
We received this order from Australia going to Macau for delivery on May 24th. The price for 24 Roses Wrapped to Macau is $139.95. The flowers were delivered on May 24th as requested. One week later the customer e-mailed us stating that she was on the phone with her Mother when she received the flowers, and she was delighted to have received them. The recipient told her that the flower arrangement was nice. She said she was not happy because they only lasted a few days. We immediately notified our filling shop in Macau and requested a re-delivery of fresh roses for the recipient. The recipient refused the second delivery because she said it was bad luck to receive flowers from a shop that also delivers funeral flowers. ??? I do feel that we did our best to satisfy this customer. I personally e-mailed her and apologized for the misunderstanding and problems pertaining to her order. She in fact accepted our apology. I do believe we did our best to resolve the problem with this customer, but there was nothing we could do to make her happy.
Betty
San Antonio,Texas,
U.S.A.
Reply to Post
#3REBUTTAL Individual responds
Thu, July 03, 2008
We received this order from Australia going to Macau for delivery on May 24th. The price for 24 Roses Wrapped to Macau is $139.95. The flowers were delivered on May 24th as requested. One week later she e-mailed us stating that she was on the phone with her Mother when she received the flowers, and she was delighted to have received them. The recipient told her that the flower arrangement was nice. She said she was not happy because they only lasted a few days. We immediately notified our filling shop in Macau and requested a re-delivery of fresh roses for the recipient. She refused the second delivery because she said it was bad luck to receive flowers from a shop that also delivers funeral flowers. ??? I do feel that we did our best to satisfy this customer. I personally e-mailed her and apologized for the misunderstanding and problems pertaining to her order. She in fact accepted our apology. I do believe we did our best to resolve the problem with this customer, but there was nothing we could do to make her happy.
