badbusinessneverwins
Florida,#2Consumer Comment
Tue, May 27, 2014
Oh Yeah, thats why when you call a supervisior is wont take your call, you get the run around by the secretary answering the phone. They have no service and should not be allowed to take over citizens policies. This company is just being given policies from citizens and thinks they can treat the customers like dirt.
Susana
Orange Park,#3Author of original report
Fri, November 23, 2012
After all of the going back and forth, having the inspector finally come out AND getting inspections, roof cert etc done and paying for them FL Peninsula sent us a notice not to renew. We found another Homeowners Policy with more coverage and at a lower cost to us every year. FL Peninsula took our money and ran. They also did not have good reasoning for non-renewal... which I am sure is against the law. But in retrospect, we did not want to remain a customer where customer service is not a priority. This company should NOT be in business.
Susana
Orange Park,#4Author of original report
Wed, January 11, 2012
Let me clarify what the employee for FL Peninsula stated. They stated several attempts were made by the inspector within the time limits per FL Law. The inspector would not call during regular business hours, instead I would get calls that were around 8:30 pm, and at that time we were wrapping up with reading, homework, brushing teeth, baths and then finally putting kids to bed. So when he would call late and then leave a msg. I, in turn, would call the next morning, never getting ahold of him directly and leave a msg for him to call me back. I called during normal business hrs. the inspector would not return any calls at appropriate time frames... calling at night is not acceptable. So I contacted my agent when I could not get ahold of him directly. She also attempted to get ahold of him. In lieu of this mishap FL Peninsula did finally re-instate the policy but another inspector was asked to handle this inspection. He did contact me during regular hrs and we were able to do the inspection within 2 days of that call. My curiosity is what happened to the other inspector that did not do their job appropriately, which caused this in the first place. In today's world with so many people out of work, people are replaceable when their job performance is inadequate.
Florida Peninsula
Boca Raton,#5UPDATE Employee
Tue, January 10, 2012
Florida Peninsula Insurance Company values its customers and believes in fast, fair and friendly service. By law in Florida, all homes are required to undergo an inspection process. An inspection is an important factor we use to help protect our customers and keep rates affordable.
In this instance several attempts were made over an extended period of time that postponed the inspection process, which was ultimately completed. Florida Peninsula is one of the top ten largest homeowners insurers in Florida and has the track record to prove our commitment to fair business practices.